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Regular version of the site

Article

Оценка и развитие клиентоориентированности сотрудников HR-подразделения

Кадровик. 2015. № 1. С. 127-133.
Долженко Р. А.

In the article, the problem of assessing and managing the client orientation of staff in service units of the organization as an example HR-units relative to internal clients is studied. Given the transformation of the role of economic actors highlighted the relevance of improving client orientation in domestic organizations. The causes that determine the value of increasing the client orientation of HR-department employees are highlighted. The possible tools of assessment and development the client orientation of staff in department of Human Resources are described.