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Ключевые позиции процесса управления организационными изменениями в логистическом бизнесе
Key elements of process of organizational change management in the logistics business are defined and described in the article. The problem of improvement of process of organizational change management coordinates with effectiveness of organizational changes which is substantially set in borders of management of these changes. The criterion of effectiveness of organizational changes is stated, and according to this criterion management tasks have to be ranged, projected and evaluated from a position of development of functional stability properties of the organization considered as open social and economic system. The range of management tasks of organizational changes is defined and their differentiation on functional stability properties of the business organizations is determined.
The model of process of organizational change management offered in the article specifies its key positions for the case when ensuring functional stability of organizations in the logistics business is accepted criterion of management efficiency. Concurrently goal-setting of management is defined by the greatest possible use of factors of development of such system properties as organization balance, its adaptability, and integration. Disclosure of model of process of organizational change management is accompanied by specification of differences between organizational changes initiated by managers and changes which are beyond their competence, arising as a result of influence of external and internal unregulated factors. Key positions of process of organizational change management are described, which importance is generally underestimated by managers whereas in contract managers have to establish and correct in due time goal-setting of administrative influences being guided by these positions.
On the example of generalization of questionnaire-based survey findings received from the logistics business experts the thesis on the necessity of differentiation of the main reasons of organizational changes is proved. During the research such reason of organizational innovations as innovative activity of the logistics business organization was a subject of differentiation. Differentiation was performed on grounds of innovation (the new equipment or technology), and a segment of its implementation. The results of this research show that differentiation of organizational changes reasons enables to define a preferable area of administrative influences, to specify their goal-setting as well as labour intensity.