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ИНТЕГРИРОВАННАЯ ОЦЕНКА КАЧЕСТВА СЕРВИСА В САНАТОРНО-КУРОРТНЫХ И МЕДОРГАНИЗАЦИЯХ
Стандарты и качество. 2026. № 4. С. 112–117.
The authors address the problem of discrepancies in service quality assessments between clients and managerial staff of health resort and medical organizations, identifying key assessment parameters, the areas of greatest misalignment, and their underlying causes. On the basis of a comparative analysis, they substantiate approaches to designing an integrated assessment system that aligns client expectations with managerial quality criteria, relying on the integrated service quality management model, which provides four-level diagnostics of service maturity across strategic, cultural, organizational-communicative, and performance dimensions.
Keywords: организации здравоохраненияCustomer experience managementуправление клиентским опытомcustomer-oriented approachклиентоориентированный подходerception of qualityintegrated service quality management modelservice maturityвосприятие качествамодель комплексного управления качеством сервисасервисная зрелость
Gokhberg L., Abdrakhmanova G., Kutsenko E. et al., Вопросы статистики 2026 Т. 33 № 4 С. 5–20
This article examines the methodological and practical issues associated with the transition to the new edition of the All-Russian Classifier of Economic Activities (OKVED) – OKVED3. The relevance of the study stems from the need to reflect contemporary structural changes in the economy, related to the transformation of the existing economic activities and emergence of ...
Added: September 15, 2026
Makarov I. A., Россия в глобальной политике 2026 Т. 24 № 4 (140) С. 164–182
Три с половиной года остаётся до 2030-го – окончания срока реализации Целей устойчивого развития (ЦУР) – главной международной инициативы, устанавливающей долгосрочные ориентиры для будущего человечества. Уже очевидно, что она провалилась: преодоление бедности, решение экологических проблем и построение инклюзивного и справедливого общества остались красивой мечтой. Кто-то может воспринимать ЦУР как памятник человеческой наивности. Но надо понимать, что эта ...
Added: September 14, 2026
Fedorova E., Ledyaeva S., Stepanov V., International Review of Economics and Finance 2026
This study investigates the influence of low-quality information, specifically fake news, on short
term stock returns, contributing to the discourse on signal theory and behavioral economics.
Employing a machine learning approach, the authors developed a robust fake news dataset from
publicly available sources. Sentiment analysis was conducted using a FinBERT model fine-tuned
for stock market contexts, alongside extensive dataset ...
Added: September 12, 2026
Карпова Д. А., Sizova I., Gordin V. E., Креативные индустрии 2026 Т. 2 № 2 С. 10–31
This article examines the musealisation of industrial heritage and its role in regional and corporate branding. The relevance of this study stems from deindustrialisation processes, the growth of industrial tourism, and the need to preserve historical memory, which is particularly important in the context of Russian realities—the lack of a legal definition of the concept ...
Added: September 9, 2026
Veselova L. S., Морозова В. С., Дарчиева А. А., Управленец 2026 Vol. 17 No. 4 P. 66–78
На фоне развивающихся торгово-экономических отношений между Россией и Китаем российские десерт- ные бренды получают новые возможности для выхода на китайский рынок. Однако их присутствие ограничено преи- мущественно приграничными регионами, а продвижение сдерживается недостаточной адаптацией к социокультурным особенностям китайских потребителей. Статья посвящена разработке практических рекомендаций по формированию стратегии адаптации российских десертных брендов к специфике китайского рынка. ...
Added: September 9, 2026
Kilinc-Ata N., Warong M. M., SN Business & Economics 2026 Vol. 6 Article 326(2026)
Green transitions are widely expected to attract cleaner capital and accelerate decarbonization; however, emerging-economy evidence increasingly challenges this assumption. This study examines the dynamic relationship between energy transition indicators and capital inflows in BRICS+ economies over the period 1996–2022, explicitly testing the “Green Haven” hypothesis under conditions of global uncertainty. Unlike much of the existing ...
Added: September 9, 2026
Warong M. M., International Journal of Diplomacy and Economy 2026
This study conducted in Indonesia between 2000 and 2023, demonstrates a complex, non-linear interplay between the economic environment and the emergence of clean energy start-ups. Using Autoregressive Distributed Lag and Markov Switching models, the research shows that start-up formation coincides with periods of lower GDP growth, suggesting that innovation is often spurred by necessity. Two ...
Added: September 9, 2026
Кореневский В. В., Экономика и математические методы 2026 Т. 25 № 3 С. 853–878
The US presidential election is a lengthy and complex process, during which candidates present their views and programs for reforming the country's politics and economy, while mass media broadcast these positions to a wide audience. In the most recent election, the topic of cryptocurrencies was used in the campaign for the electorate for the first ...
Added: September 8, 2026
Veselova A., Dikova D., Aray Y., Asia Pacific Journal of Management 2026
We examine board of directors’ gender diversity and corporate social responsibility (CSR) disclosure of Russian firms, and test for their effects on the market valuation of these firms. The Russian context is unique because gender disparity of boards and top management remains high in Russia due to historical legacy, absence of specific diversity-promoting regulations and ...
Added: September 8, 2026
Snegirev A., Selskiy A., Кубанцева Е. В. et al., В кн.: Цифровая клиентоцентричность. Как современные технологии помогают компаниям и государству сделать шаг навстречу потребителям.: М.: ИСИЭЗ ВШЭ, 2026. Гл. 1 С. 21–69.
Added: June 26, 2026
Zolotareva A., Новые психологические исследования 2025 № 1 С. 245–264
The Whiteley Index is widely known as an instrument for population and epidemiological studies of health anxiety, clinical work, and clinical studies of hypochondria in patients with mental and somatic disorders. Despite the obvious scientific and clinical significance of the Whiteley Index, it has not yet been adapted for Russian-speaking respondents. The aim of this ...
Added: April 10, 2025
Muravskaia S., Головачева К. С., Смирнова М. М. et al., Вестник Санкт-Петербургского университета. Серия 8. Менеджмент 2019 Т. 18 № 1 С. 70–93
This paper aims to rethink the main approaches to loyalty management and highlight the criteria that allow companies to choose the most relevant one. The paper provides an analytical review of the main literature sources on the existing approaches to define the concept of customer loyalty and loyalty management as well as the antecedents and ...
Added: October 27, 2020
Berezka S., Государственное управление. Электронный вестник 2018 № 66 С. 144–159
The article is devoted to developing customer value proposition of a trade company in grocery and FMCG retail. The main focus is on the value proposition components and the retailer’s product architecture. An approach retailer’s value proposition is a shopping infrastructure, containing three product levels: assortment and on-shelf availability (core product), store facilities (expected product), ...
Added: October 16, 2019
Bogoviz A. V., Suglobov A. E., Hmelev S. et al., , in: Ubiquitous Computing and the Internet of Things: Prerequisites for the Development of ICTVol. 826: Studies in Computational Intelligence.: Springer, 2019. P. 957–963.
Purpose: The purpose of the work is to develop a model of formation of the omnichannel sales system by a modern company for execution of individual orders of consumers with the help of technologies of Industry 4.0. Methodology: The methods of induction, deduction, logical analysis, synthesis, and modeling of socio-economic processes and systems and formalization ...
Added: June 6, 2019
Oyner O. K., Panteleeva E., Управленец 2019 Т. 10 № 2 С. 11–20
The research provides the theoretical ground of customer centricity attributes and discusses their popularity among FMCG companies in Russia. The methodology rests upon theoretical principles of strategic marketing, the findings of the studies conducted by global consulting agencies and holding marketing research. In academic publications, there is still no single approach to understanding the concept ...
Added: May 16, 2019
Prokhorova T., Маркетинг в России и за рубежом 2017 № 1 С. 69–77
This paper is devoted to the analysis of customer experience presented in reviews on Russia’s online stores, published on the Internet. Sample from the base of Russia's largest platform for e-commerce –Yandex.Market was used as the data for this study, containing more than 150,000 customer’s reviews. The objective of the study was to analyze customer ...
Added: March 14, 2017
Prokhorova T., Агейчик Н. А., Маркетинг и маркетинговые исследования 2016 № 5 С. 376–385
This study deals with customer experience and its impact on customer loyalty to online store. This research looks into the matter of customer purchase history provided by Russia’s largest online store of tools and equipment. We show significant factors in the analysis of consumer behavior, particularly the definition and construction of customer’s features. ...
Added: March 14, 2017
Komarov M. M., Avdeeva Z., Annals of Data Science 2016 Vol. 3 No. 1 P. 101–118
Huge amount of internet connected devices affect the usual way of people lives. People now try to find a way to operate all devices they have in the most efficient way. Cognitive maps are used as models for problems analysis on a strategic level in enterprises. In this paper Web of Service concept is defined ...
Added: October 4, 2015
Mikhail Komarov, Avdeeva Z., , in: Procedia Computer Science. 3rd International Conference on Information Technology and Quantitative Management, ITQM 2015Vol. Volume 55.: Amsterdam: Elsevier, 2015. P. 970–979.
Huge amount of internet connected devices affect the usual way of people lives. People now try to find a way to operate all devices they have in the most efficient way. Cognitive maps are used as models for problems analysis on a strategic level in enterprises. In this paper Web of Service concept is defined ...
Added: September 19, 2015