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August 21, 2026
Social Integration: At the Crossroads of Knowledge and Values
The International Laboratory for Social Integration Research (ILSIR) at HSE University studies the challenges faced by vulnerable groups and explores ways to help them participate fully in everyday life. To develop effective solutions, the laboratory’s researchers combine cutting-edge methods with practical fieldwork. In this interview with the HSE News Service, Laboratory Head Elena Iarskaia-Smirnova discusses the laboratory’s work.
August 18, 2026
HSE Scholar Presents Research on Postcards in Brazil and South Korea
Timur Khusyainov, Deputy Dean of theFaculty of Humanities atHSE University–Nizhny Novgorod, took part in two international conferences—the XVI World Congress of Rural Sociology in Porto Alegre, Brazil, and the 36th Annual Conference of the Alliance of Digital Humanities Organisations (DH2026) in Daejeon, South Korea. On his way to the conferences, the researcher also visited several other places, where he presented the experience of the Pochtovoe educational project.
August 18, 2026
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Customer Experience Management for Smart Commerce Based on Cognitive Maps

P. 970–979.
Mikhail Komarov, Avdeeva Z.

Huge amount of internet connected devices affect the usual way of people lives. People now try to find a way to operate all devices they have in the most efficient way. Cognitive maps are used as models for problems analysis on a strategic level in enterprises. In this paper Web of Service concept is defined and further business model of a Social Web of Service-based company is suggested. We also developed mathematical model of customer experience based on cognitive maps which should further be applied to the proposed business model which should improve customer experience management in the enterprise.

Language: English
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Keywords: умная коммерциякогнитивные картысоциальный веб сервисовWeb of Servicessmart commerceCognitive mapsCustomer experience managementуправление опытом потребителей

In book

Procedia Computer Science. 3rd International Conference on Information Technology and Quantitative Management, ITQM 2015
Vol. Volume 55. , Amsterdam: Elsevier, 2015.
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