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Subject
News
September 17, 2026
'I Wish That People Would Place Greater Trust in Science'
When Tatiana Eremicheva chose Fundamental and Computational Linguistics as her field of study, she thought it would be about learning languages. Instead, she discovered it was about helping people. In this interview for the HSE Young Scientists project, she discusses science as a way of understanding the world, billiards as a team-building activity, and why learning to read is not always as easy as it seems.
September 15, 2026
Immunity to Chaos: How Personal Resources Help Us Cope with the Challenges of a Turbulent World
International conflicts, crises and digital overload—the modern world puts our minds to the test every day. Traditional psychology often focuses on the consequences: anxiety, depression, and psychosomatic disorders. But what if we looked at the problem differently—through the lens of the resources that prevent us from breaking down? Psychological immunity is precisely this set of resources. Alena Zolotareva and her group, Psychological Immunity as a Resource for Positive Functioning, are developing an integrative model of this phenomenon, adapting diagnostic tools and preparing for large-scale empirical research. Why do psychologists need to collaborate with medical professionals, and how could their research transform preventive care in clinics and corporations?
September 11, 2026
How to Assess Students Knowledge in the Age of AI
A researcher at HSE University has proposed a flowchart to help lecturers decide how to assess students who use artificial intelligence. It shows where the use of AI should be restricted and where it can be incorporated into the learning process. The article has been published in IT Professional.

 

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Service Quality in the Digital Information Society: A Bibliometric Thematic Analysis in the Real Estate Sector

Информационное общество. 2024. Т. 3. С. 10–20.
Wang F., Пан Ю.

Service quality becomes a key factor in the performance and competitiveness of the real estate sector, especially in the digital age. However, a lack of systematic literature reviews on the topic exists. This study aims to fill this gap by using bibliometric analysis to examine service quality in real estate, including conceptual cornerstones, trends, and thematic evolution. Based on data from Scopus and Web of Science databases, it identifies four research sub-fields: digital service quality and user satisfaction of Real Estate Online Platforms (REOPs), property matching and ranking systems, service quality measurement and evaluation models, and service quality and tenant satisfaction in property management. This study provides an objective overview of service quality and its implications for both theory and practice in the real estate sector.

Research target: Economics and Management
Language: Russian
Full text
DOI
Keywords: недвижимостькачество услугбиблиометрический анализservice qualitybibliometric analysis real estateцифровая трансформацияDigital transformation (DT)Thematic evolution тематическая эволюция
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