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Оценка удовлетренности программами правительства и государственными услугами: обзор мировых практик
С. 563–572.
For marketing of commercial organizations customer satisfaction and loyalty are the key metrics that characterize the performance of companies to retain customers. Marketers have learned how to measure satisfaction and loyalty, and, furthermore, they are able to predict the influence of these parameters on the value of the company and its financial performance. It can be argued that in assessing customer satisfaction and loyalty marketing was measured by science.
For marketing of nonprofit organizations and for public administration methodology to assess customer satisfaction and loyalty is only beginning to emerge. The objective of this paper is to review the available techniques and practices for measuring global satisfaction with government programs and activities of public organizations that provide services.
Муслимов М. И., Стрюк Г. Г., Мингазова Э. Н., Менеджер здравоохранения 2024 № 12
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Added: January 16, 2026
Sirotin V., Тушева К. М., Семенов В. А., В кн.: Цифровая трансформация экономики: вызовы и проблемы.: Русайнс, 2025. С. 183–208.
В условиях глобальных экономических изменений, международных санкций и технологической изоляции вопросы импортозамещения в сфере компьютерных технологий становятся особенно актуальными для России. Цель данного исследования - оценить, насколько достижимы цели по импортозамещению в России в области компьютерных технологий и микроэлектроники. В статье рассматривается мировой рынок высокотехнологичных компонентов, включая микроэлектронику, процессоры и другие критически важные элементы, а ...
Added: December 20, 2025
Sinelnikova V., Журнал Суда по интеллектуальным правам 2025 № 3(49) С. 152–160
Based on the results of the study, the opinion is argued: in civil turnover, services are divided into four types, the first two are provided directly to a person: some affect the intellectual, including psychological or physiological, state of the customer or another participant in a legal relationship (a person), causing changes in his intangible ...
Added: November 9, 2025
Biryuk D., В кн.: Государственное управление и проектный менеджмент: современные подходы и технологии. Материалы 7-й Всероссийской (национальной) научно-практической конференции.: ООО "Издательство "Спутник+", 2023. С. 10–12.
В статье рассматриваются вопросы информационной безопасности и омниканальности оказания государственных услуг в эпоху цифровой трансформации государственного управления в России. ...
Added: October 14, 2025
Ахмадеев Р. Г., Kosov M., Вестник экономической безопасности 2023 № 4 С. 139–144
The study of the action of tax benefits and preferences in the Russian Federation as a stimulation of the economy and the disclosure of their main functions allowed to identify trends in the development of economic and social activities of economic entities of the national economy on the basis of the tasks set by the ...
Added: September 23, 2025
Родионова К. Е., Kashchenko E., Лебедева М. Ю., Перспективы науки и образования 2024 Т. 2 № 68 С. 326–338
Introduction. The widespread adoption of distance learning makes it relevant to reflect on the experience gained during the period of ubiquitous transition to the online format in 2019-2021. The purpose of the research is to investigate the factors influencing student satisfaction with synchronous online courses and to develop recommendations aimed at creating a positive educational ...
Added: May 18, 2025
Akhremenko A. S., Philippov I., Sychev V. et al., Политическая наука 2025 № 1 С. 77–102
Modern academic literature has focused on technology adaptation and innovation in politics and public administration. At present, there is a large number of studies, the central object of which is such an actively developing phenomenon as public digital services. Despite the diverse range of theoretical approaches, there is no established methodological tradition of modelling the ...
Added: May 1, 2025
Gaete Sepulveda M. A., Volkova N., Kulbaeva A., Journal of Further and Higher Education 2025 Vol. 49 No. 1 P. 115–135
Well-being plays a crucial role in the completion of PhD studies. However, recent research suggests that the components of universities’ environment affect PhD students’ well-being differently, resulting in various outcomes. This research explores the well-being of PhD students, constructed as a series of latent profiles, and assesses their associations with the impact of COVID-19 restrictions ...
Added: December 12, 2024
Trabskaia I., Tryapkin N., Matetskaya M. V., Current Issues in Tourism 2025 Vol. 28 No. 15 P. 2466–2479
Innovations play a key role in museum development. However, there remains a gap regarding the extent to which museums’ innovativeness enhances the appeal for both locals and tourists. This study offers insights into museums’ innovativeness, visitor satisfaction, and behavioural intentions by adopting a demand-side perspective. The aim is to examine and compare the impact of ...
Added: August 29, 2024
Shcheglova I., Costley J., Gorbunova E. et al., Innovations in Education and Teaching International 2025 Vol. 62 No. 1 P. 31–44
Although satisfaction with academic experience in the context of higher education has been an area of research for nearly 40 years, it is still unclear how pedagogical practices in the development of thinking skills are related to students’ satisfaction. This study aims to investigate the relationships between students’ satisfaction and the levels of thinking skills ...
Added: April 1, 2024
Anikin V. A., В кн.: Молодежь и Россия будущего.: М.: Весь мир, 2023. Гл. II С. 43–65.
Современная молодежь – весьма неоднородная группа российского населения с точки зрения тех представлений о будущем России и ее месте в мире, которых она придерживается. Тем не менее среди молодых рос- сиян можно выделить и тех, кто видит эту картину в целом доста-точно оптимистично, и пессимистов. Какова же доля оптимистов и пессимистов среди российской молодежи? Можно ли говорить о каком-то едином образе будущего России среди ...
Added: February 20, 2024
Колесниченко А. В., Вырковский А. В., Галкина М. Ю. et al., Вопросы теории и практики журналистики 2018 Т. 7 № 3 С. 394–417
The motivation structure, exhaustion level and satisfaction level among the radio journalists are the least researched aspects both in Russian and foreign journalism. This research is based on leading Russian radio stations journalists and managers interviews and is aimed to “portrait” a modern radio journalist from the perspective of his attitude to the job. The ...
Added: January 31, 2024
Колесниченко А. В., Вырковский А. В., Галкина М. Ю. et al., Медиаскоп 2015 № 4
Одним из самых малоисследованных аспектов не только в российской, но и зарубежной науке о журналистике является структура мотивации, уровень усталости и удовлетворенности самих репортеров. Данное масштабное исследование построено на опросе журналистов и редакторов отделов разнообразных российских СМИ и ставит своей целью описать «портрет» современного репортера с точки зрения его взаимоотношений с профессией. Наше исследование показало, ...
Added: January 31, 2024
Dezhina I., Высшее образование в России 2023 Т. 32 № 10 С. 76–90
The article discusses the influence of state programs on research development in Rus- sian universities in the first post-Soviet decade. After the USSR collapse the conditions for doing research in Russia worsened significantly due to a sharp reduction in budget funding with unessential other sources of support. Research conducted in higher education institutions was a ...
Added: December 1, 2023
Antipov E. A., Pokryshevskaya E. B., Applied Marketing Analytics 2023 Vol. 9 No. 2 P. 173–181
This paper outlines a multiple-criteria approach for supporting manufacturers in making decisions about tech products' technical, aesthetic and price characteristics. The authors propose a predictive modelling approach that shortlists efficient product designs based on their expected profit margin, consumer rating and demand. The method involves collecting SKU (stock keeping unit)-level data on product features from ...
Added: November 19, 2023
Marchuk L., Gordeeva T. O., Психологическая наука и образование 2024 Т. 29 № 4 С. 5–15
The article focuses on the role of motivational factors in the successful completion and satisfaction with postgraduate programs. PhD students (N=155,
M=26,8, SD=4,2, 63% women) participated in the study. The theoretical framework is based on self-determination theory, which provides an understanding
of the sources of autonomous and controlled motivation for research activity.
A battery of questionnaires was used ...
Added: November 8, 2023
Ерегина А. Г., Власть 2014 № 12 С. 139–146
The article includes factorial model of the professional development, which is based on the results of sociological research and permits clustering four typological groups of the public civil servants. The model contains two factors of professional development of public servants: professional activity, educational and regulatory components. The analysis of typological groups includes recommendations on forming ...
Added: November 2, 2023
Andreeva O. Y., Stepanenko V., Маркетинг в России и за рубежом 2023 № 3 С. 39–48
Рассматриваются вопросы создания теоретической концептуальной модели оценки удовлетворенности студентов в онлайн-образовании через элементы образовательного опыта студентов для последующего проведения эмпирических исследований. Приводится пример оценки влияния компонентов опыта на удовлетворенность для конкретного направления онлайн-курсов. ...
Added: June 14, 2023
Sharko E., Иванова А. А., Вестник Московского университета. Серия 6: Экономика 2022 № 6 С. 221–250
This study examines the relationship between personalisation tools in the e-commerce market on the example of e-grocery and customer satisfaction, identifies the factors which can influence positive consumer experience leading to increased customer satisfaction and, as a result, increased consumer trust. The authors consider the triad “customer satisfaction — trust — customer loyalty” and propose an algorithm for the ...
Added: January 16, 2023