?
Управление знаниями организации и большие языковые модели
Purpose: to summarize, classify and analyze current scientific publications on the use of large language models (LLM) in knowledge management in organization. Methodology: systematic literature review was conducted. It was based on the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) framework. 75 publications were selected for analysis, including academic articles and reports of consulting companies published since 2020. Findings: four main research areas are identified: (1) LLM implementation; (2) impact of LLM on knowledge management efficiency; application of LLM in the processes of (3) knowledge usage and (4) knowledge creation. Within each area, key publications and open issues are reviewed. Originality and contribution: a systematic review of current publications is presented, a classification of research topics is proposed, and potential directions for new research are identified. Limitations hindering the introduction of LLM in the organisation's knowledge management practice are considered.