Оценка удовлетренности программами правительства и государственными услугами: обзор мировых практик
Proceedings of the 17th International Conference held in Šlapanice in the Czech Republic on 17-18 January 2013 at Masaryk University, Faculty of Economics and Administration, Department of Public Economics.
Innovation studies grew rapidly as an area of research over the last quarter of the twentieth century, as detailed by authors such as Fagerberg (2004) and Godin (2010), and as reflected in handbooks giving overviews of the field (Dodgson and Rothwell 1994; Fagerberg et al. 2004). Research was long dominated by a focus on manufacturing industry, and in particular on ‘high- tech’ industries such as aerospace, the automotive industry and pharmaceuticals. Service innovation had gained substantial attention by the first years of the twenty- first century (cf. Miles 2000), to the point that a Handbook ofInnovation and Services was published in 2010 (Gallouj and Djellal 2010). But innovation in the public sector has been even more neglected in the mainstream of innovation studies. Even in the Gallouj and Djellal Handbook there are only a handful of index references to public services; one chapter is devoted to public health care, but this is mainly an account of one case study (concerning UK diabetes education). With public services constituting a substantial fraction of the services sectors, it is important to put more effort into exploring the scope for fruitful integration of work on public service innovation with innovation studies more generally.
Measuring indirect importance of various attributes is a very common task in marketing analysis for which researchers use correlation and regression techniques. We have listed and illustrated some common problems with widely used latent importance measures. A more theoretically sound approach – the Shapley Value decomposition – was applied to a rich data set of US internet stores. The use of store-level data instead of respondent-level data allowed us to reveal the factors, which are powerful in explaining, why some stores have higher rates of willingness to make repeat purchases than the others. By confronting the indirect importance and performance measures for three different internet stores, we have revealed strengths, weaknesses, attributes that the company should bring customers’ attention to and attributes improvement of which is not of a high priority.
In this paper the authors analyze the optimization of public service delivery in Russia. The role of the optimization of administrative processes in the modernization of public administration is also considered; major activities aimed at the optimization of the public services delivery in 2010-2011 are described; some background information for decision making process is revealed; major methods of improving quality and accessibility of public services are analyzed; the key methodological approaches for the reengineering of public services and spheres of government regulations are presented. Basing on the researches conducted, the authors propose the ways of making the activities aimed at the optimization of public services effi cient.
This article is devoted to the consideration of the Federal Statute № 210- F3 of 27 July 2010 About the organization of state and municipal services provision. Th is is connected with a change for an electronic way of providing public administration services and executing its functions by using a universal electronic map. Th e Statute gives, for the fi rst time, a defi nition of the universal electronic map. It has provisions on the organization of the activity to issue, to give out and to operate electronic maps, as well as provisions about the order of giving out and delivering universal electronic maps; about the refusal of people to receive the map; about providing citizens with services within the framework of the electronic bank supplement. Th e Statute fully refl ects the current situation in the organization of providing public and municipal administration services.