Региональный вуз: технология успеха
Today the increasing number of constant consumers is a strategic aim for any organization which is possible to be achieved only under condition of continuous perfection of organizational activity quality. If the service representation doesn't correspond to the consumers’ expectations they lose their interest to the service organization, if it does correspond or surpass their expectations they probably would readdress to service provider. For this reason the service organization should more precisely reveal consumers requirements and expectations, namely provider should constantly measure its service quality.
In the given work approaches by the Russian and foreign researchers in the field of quality management are studied and analyzed in details, namely:
- approaches to the «service quality» definition;
- the basic components of service quality management process;
- service organization quality model.
The purpose of research work consists of ISQM (Innovation System of Quality Management) model creation taking into account features of TCS providing, which, in turn, is targeted on TCS company purposes achievement in the field of quality by means of:
- setting the control values of TCS quality indicators;
- measuring of the reached results and their comparison with expected results;
- effective management decision making as a result of carrying out the analysis of managerial activity in the field of quality on the basis of the report containing recommendations for the company activity improvement, prepared due to the results of measuring and collecting quality indicators.
A global focusing on a sustainable economy requires redirection of corporate governance toward sustainability. One of the important ways for management is a quality management as it is focused on continuous improvement of all business processes and therefore – contribute to long-term performance. The basic problems in this case are the searching for the most effective organizational model of quality achievement and the reasons for firm to implement quality management system (QMS) which is relevant to its sustainable business perspective. Insufficiency of the problem development of companies’ stimulation to implement QMS ISO 9000, make the paper urgent. The purpose of the study is an examination of the motivation for QMS ISO 9000 implementation for the emerging economies firms. The informational base of empirical cross country analysis was 2002–2009 data of Business Environment and Enterprise Performance Survey (BEEPS) of WB and the European Bank for Reconstruction and Development (EBRD). Study targets are the firms, which have implemented QMS ISO 9000 and located in the three groups of countries: the Commonwealth of Independent States (CIS), new members of the EU countries and countries of the Southern Europe - not EU members. The main finding is the identification of similarities and differences in motivations of firms from the tree groups emerging economies, which has implemented QMS ISO 9000.
The collection contains materials of the All-Russian conference with foreign participants of the invitation, which addressed topical issues in the field of public private partnership, quality management, education, IT service management and services, transport and information security. The collection is intended for heads of organizations and enterprises of different directions, managers of organizations, as well as scientific and technical workers engaged in the development and implementation of integrated quality assurance systems of production enterprises.The materials may also be useful to students and graduate students studying in the relevant fields and professions, in their scientific and educational activities.
Learning Management System LMS allows upgrading the educational process at the university, to intensify the independent work of students and increase their interest in the results of ongoing work. The possibilities of using LMS are considered on the example of teaching calculus at the Higher School of Economics A number of outstanding technical and methodological issues is discussed.
The article considers basic elements of educational process innovative management: identification of groups of characters interested in the results of university activity, structurization of educational process parameters and definition of a set of elements of educational process innovative management based on principles of the system approach.
This article is intended to summarize the key works on Quality Management in order to obtain a unified theoretical basis. Applicability to Russian companies is discussed. Differences between the classic quality paradigm and the TQM ideas are focused and studied thoroughly. Basing on the most recognized works of Crosby, Juran and Deming, the history of Quality Management ideas development is shown. Mechanisms of impact of implemented quality management systems on company results are shown, since it is required in order to perform an empirical study of quality management effectiveness. Also several aims for empirical studies are proposed. Possibility of Quality Management implementation for Russian companies is also discussed.
The Conference is focused on the actual problems in the field of Quality Management, Transport and Information Security, Information Technologies (Navigation and Information Systems, Information Security Systems and Computer Security, Transport Security Management, Information and Communication Technologies in Education, Scientific Research and Economy, Automation of Business Processes, Automated Systems of Control and Quality Management, Quality Management Systems including Integrated Systems of Quality Management of Information Systems (Implementation, Certification, Auditing), Engineering Management, IT Service Management, Management of Projects and Risks as well as other issues related to the field). Previous Conferences on these topics revealed great interest of both Russian and foreign researchers in this issues. Organizing and hosting the 2016 IEEE Conference on Quality Management, Transport and Information Security, Information Technologies (IT&MQ&IS) in Russia is of great value for exchange of research ideas and practical results in this field, for discovering new problems and development trends, for development of new effective practical methods and tools targeted on solving complex practical problems. During the IT&MQ&IS 2016 Conference sessions, it is expected and planned to discuss a wide range of issues, both of theoretical and practical value. One of the key Conference aims is also attracting young researchers and practitioners to discussions and exchange of ideas with the professional community.
The paper examines the structure, governance, and balance sheets of state-controlled banks in Russia, which accounted for over 55 percent of the total assets in the country's banking system in early 2012. The author offers a credible estimate of the size of the country's state banking sector by including banks that are indirectly owned by public organizations. Contrary to some predictions based on the theoretical literature on economic transition, he explains the relatively high profitability and efficiency of Russian state-controlled banks by pointing to their competitive position in such functions as acquisition and disposal of assets on behalf of the government. Also suggested in the paper is a different way of looking at market concentration in Russia (by consolidating the market shares of core state-controlled banks), which produces a picture of a more concentrated market than officially reported. Lastly, one of the author's interesting conclusions is that China provides a better benchmark than the formerly centrally planned economies of Central and Eastern Europe by which to assess the viability of state ownership of banks in Russia and to evaluate the country's banking sector.
The paper examines the principles for the supervision of financial conglomerates proposed by BCBS in the consultative document published in December 2011. Moreover, the article proposes a number of suggestions worked out by the authors within the HSE research team.