Proceedings of the IEEE 19th Conference on Business Informatics (CBI 2017)
We warmly welcome you to the proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017). The CBI series (www.cbi-series.org) started in 1998 as a workshop on Dependable and Real-Time E-Commerce Systems (DARE) and then continued as a Workshop on Advanced Issues of EC-ommerce and Web-based Information Systems (WECWI) that in 2003 evolved into a conference named IEEE Conference on e-Commerce and Enterprise Computing (CEC). In 2013, the CEC, in its turn, enlarged its scope and became the IEEE Conference on Business Informatics (CBI). Today, the CBI conference brings together different research domains related to Business Informatics and offers a venue to researchers and practitioners in this field to stimulate discussions, synergy and integration of their respective research results and activities. Business Informatics is a scientific discipline targeting information processes and related phenomena in their socio-economical business context, including companies, organisations, administrations and society in general. Business Informatics is a fertile ground for research with the potential for immense and tangible impact. As a field of study, it endeavours to take a systematic and analytic approach in aligning core concepts from management science, organisational science, economics information science, and informatics into an integrated engineering science. The field of Business Informatics involves a broad spectrum of more specific research domains that focus on important aspect of informatics in the context of organizations, ecosystems and society at large. These domains include: Business Model Innovation, Business Process Engineering, Empowering & Enabling Technologies, Enterprise Architecture, Enterprise Engineering, Enterprise Modelling, Enterprise & Business Transformation, Method Engineering, Service Innovation & Engineering, Social & Frontier Technologies, Business Data Engineering and Analytics, Model-driven Engineering, Industrial Services and Decision Support Systems. The CBI conferences use a format that enables in depth discussions amongst researchers in their respective domains during the conference. In addition, the best contributions and fruitful discussions among the different domains are channelled towards a book series dedicated to Advances in Business Informatics.