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Применение цифровых технологий в порядке досудебного обжалования решений, действий бездействия) таможенных органов
The article discusses the use of digital technologies in the pre-trial settlement of disputes between participants in foreign economic activity (hereinafter referred to as foreign economic activity) and customs authorities. The digitalization of public services is actively developing and pre-trial appeal has not been left aside. Anti-epidemiological measures and restrictions related to the non-proliferation of COVID‑2019 only accelerated the digitalization processes and scaled their impact on all areas of public administration. The authors describe the process of pre-trial appeal in the customs authorities using digital technologies and highlight the “pain points” of the pre-trial appeal of decisions, actions (inaction) of the customs authorities and propose methods for their elimination. The purpose of the study is to highlight the problems of pre-trial settlement of disputes between participants in foreign economic activity and customs authorities and develop proposals for their resolution.