HR-боты в управлении человеческими ресурсами организации

Вестник Санкт-Петербургского университета. Серия 8. Менеджмент. 2019. Т. 18. № 3. С. 400–418.

В.Н. Минина

The article analyzes a relatively new phenomenon of the digital economy — HR bots. The author outlines that in scientific literature there is no clear definition what HR bots are, what are their specific features are, and what their impact on the effectiveness of human resource management is. The objectives of the article are to define the concept of an “HR bot”, identify its types and functions in the human resource management, and consider the challenges that HR departments face regarding the implementation of HR bots. The article consists of three sections. In the first section the author discusses a more general concept of a “bot”, describes the type and directions of using bots. The second section relates to a detailed consideration of HR bots, their types and

functions in human resource management. In the third section basing on the research available in the field and experts’ opinion the author characterizes HR bots’ capabilities in improving the efficiency of human resource management and the challenges that HR departments face when implementing HR bots. The key findings of the article are: the concept of an HR bot is clarified; the typology of HR bots is carried out; the scope of HR bot application is systematized, as well as their strengths and weaknesses, and prospects for further research in the field are identified. The article systematizes the diverse knowledge on bots and HR bots, therefore it can be useful both to researchers and practitioners in the field of human resource management.

Keywords: управление человеческими ресурсами, чат-бот, chat bot, бот, human resource management, bot, HR bot, HR function, HR-бот, HR- функция