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Коммуникативные барьеры в практиках оказания гражданам государственных услуг
Социологические исследования. 2019. № 1. С. 75–84.
В.Н. Минина, Василькова В. В.
The article discusses communicative barriers that arise in practices of public services providing. The ressearch conducted by the authors is based on socio-communicative approach which allowed identifying institutional and non-institutional barriers between suppliers (officials) and recipients (citizens) of public services. Institutional barriers deal with difficulties in understanding normative documents as well as with ineffective organization of public services. Non-institutional barriers relate to psycho-emotional features of interpersonal communication between officials and citizens. The authors found that there were differences in some aspects of problematic communication depending on age, gender, income level and education of respondents. Also based on the results of survey they defined the measures to overcome the barriers to optimize public services providing. These measures include online communication development and additional communication training of officials.
Research target:
Sociology (including Demography and Anthropology
Language:
Russian
Keywords: государственная услугаорганизационные барьерыcommunication barriers public servicesocio-communication approachlingvosemantic barriersorganizational barrierspsycho-emotional barrierspractices of public service providingсоциокоммуникативный подходбарьеры в коммуникациилингвосемантические барьерыпрактики оказания государственных услугпсихоэмоциональные барьеры
Polarization of opinions in the group: a modeling algorithm considering the dynamics of social bonds
Chebotarev V., Andreyuk D., Elizarova Anastasiya et al., Procedia Computer Science 2022 Vol. 213 No. C P. 596–601
The dynamics of opinion in a group are of interest for a number of practical purposes. In particular, consensus helps and polarization of opinions hinders cohesive teamwork. Existing approaches for modeling opinion dynamics mostly do not take into account the dynamism of social relations in a group. This paper proposes an algorithm and a program ...
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Вестник Санкт-Петербургского университета. Серия 12: Социология 2025 Vol. 18 No. 4 P. 494–505
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Sorokin P., Mironenko I. A., Oxford Research Encyclopedia of Science, Technology, and Society, 2026.
Social reality is undergoing rapid transformations, giving rise to new challenges for both social theory and practice. One of these much-discussed challenges is the so-called replicability crisis, a notion that describes the failure of the social sciences and humanities to verify established research findings with new empirical investigations. In the related debates, it is argued ...
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