Improving knowledge transfer through enterprise social media: the mediating role of transactive memory

Industrial Management and Data Systems. 2022. Vol. 122. No. 1. P. 272–291.

Yuan S., Rong-An S., Haiyang C., Boehnke K., Hongyu J., Jindi F.

Purpose – Enterprise socialmedia can be the organizational transactive memory in which the knowledge dialogue provides users with the metaknowledge to support knowledge transfer. The purpose of this study is to examine a mediation model to show how perceived critical mass, openness and affiliation climate affect organizational knowledge transfer through the mediation of improving the metaknowledge of who knows what and whom. Design/methodology/approach – To test the mediation model and corresponding hypotheses, this study employs structural equation modeling analysis using 264 valid questionnaires. Findings – The study found the two mediators fully explained the effects of the three preconditions on knowledge transfer. Originality/value – These results help us to better understand the benefits of enterprise social media and the functions of transactive memory in organizations.

Keywords: организационный климат, передача знаний, knowledge transfer, Critical mass, Enterprise social media, Metaknowledge, Organizational climate, Transactive memory system, корпоративные социальные медиа, метазнания, система трансактивной памяти

Publication based on the results of: Values, intercultural and socio-economic interaction in the context of ethnic diversity and the COVID-19 pandemic (2022)