Ассоциация между институциональным доверием и использованием цифровых государственных инноваций: на основе опросных данных в Санкт-Петербурге

Мир России: Социология, этнология. 2025. Т. 34. № 4. С. 103–128.

Arkatov D.

Institutional trust is an essential component of social capital and, together with generalized

trust, is considered a foundation for effective socio-economic development. For over 30 years,

researchers and practitioners have been studying the key determinants of trust and ways

to strengthen it. In recent years, public institutions—primarily government authorities—have been

implementing digital innovations to counteract declining institutional trust. These innovations

include e-government and e-participation. However, there remains a limited number of studies

examining the relationship between the use of these innovations and institutional trust. To explore

this relationship, we developed and implemented a survey in Saint Petersburg, where all types

of digital government innovations are present. The results of a regression analysis demonstrated

that effectively implemented digital innovations do contribute to an increase in institutional trust.

Keywords: электронное правительство, электронное участие, обобщенное доверие, доверие, институциональное доверие, онлайн-опрос