Признаки и приемы, используемые для определения настроения собеседника при текстовой коммуникации в мессенджерах

Психологические исследования: электронный научный журнал. 2024. Т. 17. № 98. Статья 6.

Sysoeva T., Красницкая К. В.

Instant messaging is becoming highly important in modern daily life. This type of communication differs significantly from face-to-face communication: non-verbal signals typically used to understand the interlocutor’s emotions (facial expressions, gestures, etc.) are inaccessible to observation, and the non-verbal signals that replace them in text messages are intentional. At the same time, recognition of other’s emotions is also available in this communication format, but the specific cues used for such recognition remain poorly studied. A few studies have shown that some message characteristics change depending on the sender’s mood, and message recipients are sensitive to the presence of some cues, making conclusions about the interlocutor’s mood. However, no attempts have been made to fully describe all the cues used for the interlocutor’s emotion perception in instant messaging. We surveyed 353 respondents (Mage = 18.07, 85.84% female), asking them to describe the cues they rely on to understand the mood of their interlocutor, as well as to rate the possibility to recognize the other’s mood when communicating via instant messaging and the frequency with which such recognition is correct. Overall, respondents reported that they often successfully interpret the mood of their interlocutors, while perceiving others as less accurate in recognizing their own emotions. Among the most frequently mentioned cues by which one can determine the mood of an interlocutor in text-based communication are the use of emoticons, punctuation marks, the length of messages, and changes in the interlocutor’s typical way of messaging. The importance of preliminary acquaintance with the interlocutor is perhaps fundamental to perception of her emotions in instant messaging.

Keywords: текстовая коммуникация, familiarity, восприятие эмоций, digital communication, emotion perception, text-based communication, instant messaging, verbal emotional cues, nonverbal emotional cues, цифровое общение, мгновенный обмен сообщениями, вербальные признаки эмоций, невербальные признаки эмоций, знакомство с собеседником