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Regular version of the site

Book chapter

Развитие эмоционального интеллекта в профессиональной подготовке студентов – hr-менеджеров

С. 77-82.

Emotional intelligence is regarded as one of the most important professional competencies of managers and specialists in human resources services. The efficiency of the whole company depends on the extent to which an HR manager is able to identify his or her emotions, the emotions of clients and employees, and also the way he or she uses them to make decisions. The developed emotional intelligence of the HR manager is the basis for attracting new partners, building long-term partnerships, strengthening the favorable social and psychological climate within the company. The article presents the results of the study of emotional intelligence of students studying Human Resources Management at the Higher School of Economics and the "network" model of its development in the learning process. The study involved 78 students: 56 people (71.79% of the total sample) were undergraduate students and 22 people (28.21% of the total sample) were master level students. Undergraduate students did not have any professional experience; experience of students of the Master's degree program was from 1 to 5 years in the field of human resources management (18% of masters had 3-5 years of experience, professional experience of 82% of masters was less than 1 year). To measure the level of emotional intelligence we used the Test of emotional intelligence, developed by E.A.Sergienko and E. A. Hlevnaya on the basis of the theoretical model of emotional intelligence as the ability of Mayer J.D., Salovey P. and Caruso D.R., MSCEIT Questionnaire. According to the results, the average values of general emotional intelligence and the main scales of emotional intelligence are at the level of competence. The highest rate is observed on the scale of the Emotion Management (M=102.46). Lower indicators characterize the scale of the Use of emotions (M=95,61). 64.10% of the respondents are characterized by an average level of the development of the ability to understand and rule emotions; 56.41% of students have a high level of development of the ability to perceive, identify their emotions and emotions of others; 38.46% have a low level of development of the ability to use emotions to solve problems. The growth of indicators of emotional intelligence from Bachelor to Master in all branches of emotional intelligence is noted. A "network model" of the organization of educational disciplines and additional resources for developing the emotional intelligence of future HR managers is proposed.