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Поведенческие индикаторы искреннего сервиса в гостиничном бизнесе
С. 360–387.
Stroh W. A., Костылева П. Ю.
The goal of the research is to determine the behavioral indicators of sincere service, showcasing the sincerity in hotel industry personnel performance, and to discover the degree of their influence to client evaluation of the provided services. The research was conducted by means of the original survey methodology, structured interview and non-participant observation. The main personnel behavioral factors shaping the hospitality client perception of sincerity in services were determined. Moreover, the interdependence between the perception of sincerity in service and the service quality perception by hospitality clients was discovered.
In book
М.: Университетская книга, 2017.
Smirnov M., Manuscrito 2025 Vol. 48 No. 1 Article 6
Abstract: The present paper explores resources provided by
ontology of satisfiable objects (an ontologico-semantic framework
proposed by F. Moltmann) for development of a referential
analysis of performative utterances. In order to position ontology
of satisfiable (including attitudinal and modal) objects among other
ontological options for theories of meaning, I compare it to
ontology of propositions and ontology of acts and events. ...
Added: November 30, 2025
Tulchinskii G. L., Художественная культура 2024 № 1 С. 34–49
This work contains an attempt to understand the sources,
evolution and results of the phenomenon of personal sincerity in the
Soviet performing arts of the 1960s-1980s. This refers to three complementary tracks of the development of Soviet artistic culture (style,
type, and method of perception) which determined various performing
arts coming to the fore. Special attention is paid to ...
Added: November 10, 2024
Alexandrov D., Kalinin A., ИТ-Стандарт 2023 № 3 С. 23–35
There are a lot of high-load systems for searching various information using the Internet. However, such systems havedis advantages and various trade-offs. For example, the search speed may drop, the quality of the search result itself may not satisfy the user, or the search engine may have poor functionality for extracting or filtering data. This ...
Added: March 7, 2024
Sharko E., Rebiazina V., Vestnik of Saint Petersburg University. Management 2023 Vol. 22 No. 4 P. 476–493
With the growth of digitalisation, more forms of innovative activity of companies emerge; it increases the interest of researchers to the relevance of introducing the concept of servitization in business functioning in an online environment. The problem is in a fragmentary nature of the existing studies since no general definition of the phenomenon of “servitization” has been formed yet. ...
Added: December 22, 2023
Ерегина А. Г., Дзержинск: Аджика, 2020.
The article discusses the concept of a service state, as well as a list of super services, priority life situations in the Russian Federation and comparing them with foreign experience. Prospects for the development of a service state have also been identified. ...
Added: November 2, 2023
Пестов М. М., Вестник гражданского права 2023 Т. 23 № 1 С. 215–257
The article is about formation of legal relations for service provision in Pre-classical
Roman Law. The attention to this historical period is bound with a pursuit to designate
roots of modern service agreement given intention of its modernization. The article
aims to shape features of service provision relation in isolation from its contractual
form elaborated in Classical Roman Law. ...
Added: May 9, 2023
Zamyatina N., Арктика: экология и экономика 2020 Т. 38 № 2 С. 4–17
A special type of northern city is considered as the base for the resource area development, acting, on the one hand, as a source of labor attracted by the shift method, and on the other (and this is more important) — as a center of intellectual and service activities that provide the development possibility. The specifics ...
Added: November 11, 2022
Eritsyan K., Antonova N., Kazantseva T. et al., Counselling and Psychotherapy Research 2021
Objectives
This study explores the factors involved in the intention to seek support from mental health services among students, emphasising the role of subjective norms in this process.
Methods
Factors involved in students’ intentions to seek support from mental health services were explored using regression analysis, based on survey data from 1,494 Russian students (from high schools, vocational ...
Added: October 18, 2021
Zotova M., Гриценко А. А., Себенцов А. Б., Мир России: Социология, этнология 2018 Т. 27 № 4 С. 56–77
This article focuses on the cross-border practices of communities, i.e. practices which constitute the core of everyday life in the Russian border regions. The study is based on surveys and interviews with experts conducted by the authors in 2000–2010 both in the border regions of Russia and neighboring countries. The article analyzes the opportunities and constraints of living in the border regions, ...
Added: October 29, 2020
Аслаханов А. Р., Pavlova E., Логистика и управление цепями поставок 2020 № 4 (99) С. 29–38
In recent years, both in Russia and in the world, there has been an annual increase in the number of museum visitors. The most popular exhibitions are visited by millions of people. In 2020, in the context of quarantine measures caused by the COVID-19 epidemic, the issue of managing the museum's visitors’ flows has become ...
Added: September 29, 2020
Pozin B., CEUR Workshop Proceedings, 2020.
SSI-2019PrefaceThis volume contains the papers presented atthe21stConference on Scientific Ser-vices & Internet(SSI-2019)1held on September 23-28, 2019 in Novorossiysk-Abrau, Russia.SSI has been held annually since 1998and has been published in CEUR Workshop Proceedingssince 20182.SSI-2019 was organized jointly by the Keldysh Institute of Applied Mathematics and Kazan Federal University as the leaders in the field of programming ...
Added: February 5, 2020
Казаков С. О., Лободина Ю. А., Кадровик 2019 № 9 С. 14–23
This article examines the actual problems of the implementation of institute of outsourcing in Russian legal system. The authors focus on such issues as the legal nature of the contract of outsourcing, correlation of outsourcing with related legal categories such as outstaffing, borrowed labor, paid service contract and employment contract. The authors try to avoid ...
Added: October 13, 2019
Edward Elgar Publishing, 2018.
Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field investigating this topic has also emerged. This book aims to develop an integrated approach to the field of experience and services through innovation by showing that ...
Added: September 4, 2019
Zakhodiakin G., Gobedzhishvili K. A., Логистика и управление цепями поставок 2019 № 3 (92) С. 54–62
Russian mining industry experiences a rapid growth providing an attractive market for suppliers of mining equipment. However, it's a customer-dominated market. The customers set stringent requirements for the initial equipment supply, as well as for the after-sale service and spare parts supply. The manufacturers of mining equipment are thus facing the need to rigorously analyze ...
Added: August 7, 2019
Moskovskaya, Alexandra, , in: Professionalizing Leadership: Debating Education, Certification and Practice.: Palgrave Macmillan, 2018. Ch. 11 P. 199–217.
Being a cross-cutting profession, management is engaged in different types of activities which is why its current and future position should reflect the modern transformations of work and professions. It also should reflect changes in the object and the conditions of governing. Given such a perspective this paper studies the trends that can shape the ...
Added: July 28, 2018
Fedyukin I., / Series HUM "Humanities". 2017. No. WP BRP 156/HUM/2017.
This paper is an attempt to reconstruct the social and cultural life of young aristocrats in mid-eighteenth century St Petersburg by focusing on one aristocratic circle, one that revolved around Prince Nikita Trubetskoi, the procurator-general. In particular it traces the ways on which sociable behavior and libertine practices intertwined with early traces of “Enlightenment,” affective ...
Added: November 2, 2017
Orlov I. B., Korotkova S., Катагощина М. В. et al., М.: ИНФРА-М, 2017.
The tutorial in the holistic view of the history of development of services in Russia and the world. Traced the regularities of formation of the service component in the national economic system at periods of history. A detailed examination of the development of services sphere in the Russian Empire and the Soviet Union, the specificity ...
Added: November 1, 2017
Novatorov E. V., Journal of Park and Recreation Administration 1998 Vol. 16 No. 3 P. 58–86
Executive Summary: The paper develops and demonstrates the use of a comprehensive audit for evaluating the effectiveness of external marketing, internal marketing, and service quality in the context of a recreation center. The inclusion of internal marketing and service quality in the audit represents an extension of existing audit frameworks in the recreation field that ...
Added: January 20, 2017