The Future of Services
Presents over twenty case studies drawn from practical experience ; Demonstrates how success is measured, providing reader with tools for implementation; Organized around five themes with specific comments for case comparisons from experts in the field; Introduces readers to several contexts that can be applied in various situations; Resource for further study of service innovation
Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information.
The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT.
The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation
This book develops foresight techniques to turn future societal challenges into opportunities. The authors present foresight approaches for innovation policy and management. Future developments in fields such as education, energy, new materials, nanotechnologies are highlighted for different countries. Readers will discover tools and instruments to capture the potentials of the grand societal challenges as defined by the United Nations. This book is a valuable resource for researchers and scholars with an interest in foresight methods and gives practical hints for policy makers and managers to take account of the grand opportunities in their business and policy strategies.
Science, technology and innovation (STI) involves numerous policy fields which are championed by different government ministries or agencies. A consistent and coherent anticipatory policy mix is understood to be one that ensures a timely development and implementation of various forward-looking policy instruments. Such timely implementation is crucial for the eventual impact of the policy measures. This also requires that foresight for STI policies looks beyond the potential development paths and challenges but includes the time dimension and the outline of necessary policy responses including a relevant implementation framework. In addition the institutions which are part of the National Innovation Systems (NIS) should to be considered thoroughly for a well-balanced and comprehensive policy mix. Not only national but also regional and local actors need to be involved—and they need to be involved not only in the implementation of policy but at much earlier stages in the foresight and subsequent design procedures of the policy mix. One practical approach for convincing and engaging NIS actors at different levels is to stress opportunities which offer advantages to each of them, instead of just focusing on challenges and problems.
The transition to market economic systems in the countries of Central and Eastern Europe and the former Soviet Union involves fundamental shifts in the sectoral allocation of resources, in particular, dramatic changes in employment structures. Development of services in Russia turns to be more impressive than in many other transitional countries. This paper uses the Baumol-Fuchs model of the service sector expansion to estimate underdevelopment of services in Russia prior the transition and measure the progress in catching-up that has taken place thus far. Based on the Russian Longitudinal Monitoring Survey (1994-2000) empirical analysis demonstrates that sectoral variation in the difference between withdrawal from and entrance to the labor force is the main reason of changing distribution of labor. For job-to-job transitions low quality of current job matches, tenure effects and labor market segmentation are the most important explanation of inter-sectoral labor mobility.