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September 15, 2026
Immunity to Chaos: How Personal Resources Help Us Cope with the Challenges of a Turbulent World
International conflicts, crises and digital overload—the modern world puts our minds to the test every day. Traditional psychology often focuses on the consequences: anxiety, depression, and psychosomatic disorders. But what if we looked at the problem differently—through the lens of the resources that prevent us from breaking down? Psychological immunity is precisely this set of resources. Alena Zolotareva and her group, Psychological Immunity as a Resource for Positive Functioning, are developing an integrative model of this phenomenon, adapting diagnostic tools and preparing for large-scale empirical research. Why do psychologists need to collaborate with medical professionals, and how could their research transform preventive care in clinics and corporations?
September 11, 2026
How to Assess Students Knowledge in the Age of AI
A researcher at HSE University has proposed a flowchart to help lecturers decide how to assess students who use artificial intelligence. It shows where the use of AI should be restricted and where it can be incorporated into the learning process. The article has been published in IT Professional.
September 9, 2026
‘Balkan Hospitality Opens Doors: Studying Dialects on the Verge of Extinction
You cannot study spoken dialects from books. Instead, you need to go to a village, seek out its elders, and earn the trust of local residents before you can record hours of spontaneous stories. This is how Natalia Muravleva, Associate Professor at the Faculty of Humanities, conducts her research. Her internship in Serbia continued her long-standing study of dialects spoken by Macedonian settlers. In this interview, she discusses how diaspora cultural centres help researchers reach informants, why native speakers need to be interviewed only in their own language (otherwise, as she puts it, they may 'break'), and how a single field season helped her finalise her monograph. She also shares warm memories of autumn in Belgrade and of colleagues with whom grammar can be discussed in three languages at once.

 

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Customer Experience Management for Smart Commerce Based on Cognitive Maps

P. 970–979.
Mikhail Komarov, Avdeeva Z.

Huge amount of internet connected devices affect the usual way of people lives. People now try to find a way to operate all devices they have in the most efficient way. Cognitive maps are used as models for problems analysis on a strategic level in enterprises. In this paper Web of Service concept is defined and further business model of a Social Web of Service-based company is suggested. We also developed mathematical model of customer experience based on cognitive maps which should further be applied to the proposed business model which should improve customer experience management in the enterprise.

Language: English
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Keywords: умная коммерциякогнитивные картысоциальный веб сервисовWeb of Servicessmart commerceCognitive mapsCustomer experience managementуправление опытом потребителей

In book

Procedia Computer Science. 3rd International Conference on Information Technology and Quantitative Management, ITQM 2015
Vol. Volume 55. , Amsterdam: Elsevier, 2015.
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