Об эффективности электронных платформ участия граждан в государственном управлении

Вопросы государственного и муниципального управления. 2018. № 2. С. 94–113.

Revyakin S.

Information and communication technologies have been increasingly used to involve in the government decision-making process. Given high costs associated with developing and maintaining electronic platforms, effectiveness of such projects has not been frequently assessed. The article discusses theoretical approaches to evaluating effectiveness of e-participation projects, suggests criteria and a methodology for conducting such evaluations, and provides the results of “Activniy grazhdanin” platform evaluation based on the analysis of the reports published in 2014-2016. On the one hand the study attempts to react to the changes in public administration in Russia when the number of electronic platforms (and costs accordingly) is increasing given the insufficient public importance of the topics under discussion (in terms of taking into account public interests). On the other hand, the study aims to develop a methodology for evaluating the effectiveness of new form of public participation projects. The article concludes that in order for e-platforms to be effective tool for government decision-making process the platforms not only have to consider advanced technical parameters and high level of public involvement, but also sufficient public importance of the topics under discussion (in terms of taking into account public interests). Perhaps, at a minimum, consideration of these three factors is required to ensure e-platforms are effective. This conclusion may provide the basis for developing an evaluation methodology to be used by the government. In this way the present research provides basis for local governments benchmarking, since there is no similar study concerning Russia.

Keywords: оценка эффективности, public participation, общественное участие, efficiency assessment, электронное участие, e-Participation, электронные платформы, e-platforms