Предоставление халяль услуг в отеле: особенности российского рынка
The provision of halal services in the global hospitality and tourism industry is growing rapidly. According to CrescentRating, experts note an increase of halal tourists’ number in the world. One of the components of "halal" tourism is the hotel halal services. In addition, there are distinguishing features for providing halal services, depending on geographic location and culture of the country. In the Russian Federation, a limited number of hotels offers halal services. The purpose of this study is to analyze the features of the provision of halal services in Russian hotels. Research methods include an academic literature review, analysis of the Russian hotels’ web-sources providing halal services and conducting semi-structured interviews with experts in halal tourism and hospitality field. The results of the study led to conclusions about the features of halal services’ provision in Russian hotel industry.
The article contains the analitics of the results of the Moscow Halal Expo 2016 event, organized by Alif Consult LLC
This case invites students to put themselves in the shoes of Delia, the company HR specialist responsible for the implementation of mystery shopping at Salsa, a chain restaurant. Students will have the opportunity to discuss the negative impact of this new performance appraisal system on employee morale. Salsa, located in the state of Florida, USA, decided to improve the quality of its customer service by implementing mystery shopping. Six months after this practice was implemented, the quality of customer service has slightly increased. At the same time, employees have grown increasingly unhappy with the practice. First, employees feel the company implemented mystery shopping to spy on them, so their trust in the restaurant management and corporate leadership has decreased. Second, employees of three service areas, kitchen, cashiers, and dining, do not like being evaluated as one big team and thought the old system that used separate criteria for each service area was fair. Third, the company did not provide a formal process for employees to appeal the results, ask questions, or provide suggestions related to the new practice. Observing the situation from Delia’s perspective, students will search for possible solutions to improve this situation.
The main goal of the research is to identify the currently forming research problems in the area of halal tourism and hospitality which were reflected in the publications of international and Russian authors. The research design is based on the application of methods and tools of bibliometric analysis (Bibliometrix R-package and the “statistical reports”), word cloud formation method. As a result, sources with the largest number of publications were identified, leading research centres with the largest number of publications and citations of publications on this topic were determined as well as the evolutionary stages of priority research areas were pointed out. The limitations of the study are a limited number of publications on halal tourism represented in the Russian problem field. To this end, it is not possible to ensure the comparability of samples from Russian and foreign publications. Besides, due to the difference in the organization of international and Russian citation bases, there is a necessity to use different bibliometric analysis tools, which is also a limitation of the study. The research results provide an opportunity to compare the stages of development of halal tourism research in Russian and international academic literature to determine the place of the Russian studies within the global context.
The paper examines the structure, governance, and balance sheets of state-controlled banks in Russia, which accounted for over 55 percent of the total assets in the country's banking system in early 2012. The author offers a credible estimate of the size of the country's state banking sector by including banks that are indirectly owned by public organizations. Contrary to some predictions based on the theoretical literature on economic transition, he explains the relatively high profitability and efficiency of Russian state-controlled banks by pointing to their competitive position in such functions as acquisition and disposal of assets on behalf of the government. Also suggested in the paper is a different way of looking at market concentration in Russia (by consolidating the market shares of core state-controlled banks), which produces a picture of a more concentrated market than officially reported. Lastly, one of the author's interesting conclusions is that China provides a better benchmark than the formerly centrally planned economies of Central and Eastern Europe by which to assess the viability of state ownership of banks in Russia and to evaluate the country's banking sector.
The paper examines the principles for the supervision of financial conglomerates proposed by BCBS in the consultative document published in December 2011. Moreover, the article proposes a number of suggestions worked out by the authors within the HSE research team.
портовый менеджмент, показатели деятельности, анализ эффективности, система учета, распределение издержек, методы анализа деятельности портовой системы
At present many industries reveal tendency for setting up of vertically integrated companies (VIC) the structure of which unites all technological processes. This tendency proved its efficiency in oil industry where coordination of all successive stages of technological process, namely, oil prospecting and production -oil transportation - oil processing - oil chemistry - oil products and oil chemicals marketing, is necessary. The article considers specific features of introduction of "personnel management" module at enterprises of oil and gas industry.
vertically integrated companies; personnel management