Факторы оценки населением эффективности деятельности гражданских служащих при оказании государственных услуг
The subject of the research is public assessment of civil servants’ performance in providing public services in the Federal Migration Service of the Russian Federation (FMS). The aim of the research is to determine the main factors that influenced the level of public satisfaction with public services. The research is based on the hypothesis that perception of the quality of public l services depends not only on their content and administrative provision, but also on the factors, which characterize civil servants’ performance as well as specific features of the territorial bodies of the Federal Migration Service of the Russian Federation. The following factors are considered: satisfaction with the waiting time in queues, satisfaction with politeness and competence of civil servants, the number of employees of the territorial bodies of FMS, the income level of citizens in regions, the level of migration in regions and some other factors. To determine the significance of these factors the factor analysis method is used. The data are received from the federal information system «Vash kontrol’» and the Federal Statistics Service of the Russian Federation as they were in 2014. As a result of the factor analysis the most and the least satisfied recipients of public services are classified on the regional basis. The study highlights a great influence of the migration factor – the higher the level of migration in the region, the lower the citizens’ satisfaction with public services. The results of the study can serve as a basis for further research on the best regional practices of public services provision. Furthermore, they can help identify the regions in need of a more careful monitoring of public services provision. Citation: Reshetnikova, D.S. (2016). Faktory otsenki naseleniyem effektivnosti deyatel’nosti gosudarstvennykh grazhdanskikh sluzhashchikh pri okazanii gosudarstvennykh uslug [Factors of Public Assessment of Civil Servants’ Performance in Providing Civil Services]. Public Administration Issues, n. 2, pp. 131–164 (in Russian).
Proceedings of the 17th International Conference held in Šlapanice in the Czech Republic on 17-18 January 2013 at Masaryk University, Faculty of Economics and Administration, Department of Public Economics.
In this paper the authors analyze the optimization of public service delivery in Russia. The role of the optimization of administrative processes in the modernization of public administration is also considered; major activities aimed at the optimization of the public services delivery in 2010-2011 are described; some background information for decision making process is revealed; major methods of improving quality and accessibility of public services are analyzed; the key methodological approaches for the reengineering of public services and spheres of government regulations are presented. Basing on the researches conducted, the authors propose the ways of making the activities aimed at the optimization of public services effi cient.
This article is devoted to the consideration of the Federal Statute № 210- F3 of 27 July 2010 About the organization of state and municipal services provision. Th is is connected with a change for an electronic way of providing public administration services and executing its functions by using a universal electronic map. Th e Statute gives, for the fi rst time, a defi nition of the universal electronic map. It has provisions on the organization of the activity to issue, to give out and to operate electronic maps, as well as provisions about the order of giving out and delivering universal electronic maps; about the refusal of people to receive the map; about providing citizens with services within the framework of the electronic bank supplement. Th e Statute fully refl ects the current situation in the organization of providing public and municipal administration services.
Smoking is a problem, bringing signifi cant social and economic costs to Russiansociety. However, ratifi cation of the World health organization Framework conventionon tobacco control makes it possible to improve Russian legislation accordingto the international standards. So, I describe some measures that should be taken bythe Russian authorities in the nearest future, and I examine their effi ciency. By studyingthe international evidence I analyze the impact of the smoke-free areas, advertisementand sponsorship bans, tax increases, etc. on the prevalence of smoking, cigaretteconsumption and some other indicators. I also investigate the obstacles confrontingthe Russian authorities when they introduce new policy measures and the public attitudetowards these measures. I conclude that there is a number of easy-to-implementanti-smoking activities that need no fi nancial resources but only a political will.
One of the most important indicators of company's success is the increase of its value. The article investigates traditional methods of company's value assessment and the evidence that the application of these methods is incorrect in the new stage of economy. So it is necessary to create a new method of valuation based on the new main sources of company's success that is its intellectual capital.
The article is devoted to the study of the authoritarianism prevalent in the mass consciousness of Russians. The article describes a new approach to the consideration of the authoritarian syndrome as the effects of the cultural trauma as a result of political and socio-cultural transformation of society. The article shows the dynamics of the symptoms of the authoritarianism, which appear in the mass consciousness of Russians from 1993 to 2011. This paper proposes a package of measures aimed at reducing the level of the authoritarianism in Russian society.
This work looks at a model of spatial election competition with two candidates who can spend effort in order to increase their popularity through advertisement. It is shown that under certain condition the political programs of the candidates will be different. The work derives the comparative statics of equilibrium policy platform and campaign spending with respect the distribution of voter policy preferences and the proportionality of the electoral system. In particular, it is whown that the equilibrium does not exist if the policy preferences are distributed over too narrow an interval.
The article examines "regulatory requirements" as a subject of state control over business in Russia. The author deliberately does not use the term "the rule of law". The article states that a set of requirements for business is wider than the legislative regulation.
First, the article analyzes the regulatory nature of the requirements, especially in the technical field. The requirements are considered in relation to the rule of law. The article explores approaches to the definition of regulatory requirements in Russian legal science. The author analyzes legislation definitions for a set of requirements for business. The author concludes that regulatory requirements are not always identical to the rule of law. Regulatory requirements are a set of obligatory requirements for entrepreneurs’ economic activity. Validation failure leads to negative consequences.
Second, the article analyzes the problems of the regulatory requirements in practice. Lack of information about the requirements, their irrelevance and inconsistency are problems of the regulatory requirements in Russia.
Many requirements regulating economic activity are not compatible with the current development level of science and technology. The problems are analyzed on the basis of the Russian judicial practice and annual monitoring reports by Higher School of Economics.
Finally, the author provides an approach to the possible solution of the regulatory requirements’ problem. The author proposes to create a nationwide Internet portal about regulatory requirements. The portal should contain full information about all regulatory requirements. The author recommends extending moratorium on the use of the requirements adopted by the bodies and organizations of the former USSR government.