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Article

Сопротивление персонала изменениям в оценке HR-менеджеров

Мкртычян Г. А., Войлокова Е. Е.

The aim of this study was the diagnosis of the causes of psychological and organizational barriers of the personnel’s resistance to changes. We used a standardized interview method based on a questionnaire developed by the authors. The respondents were thirty HR-managers of Nizhny Novgorod business companies representing different sectors of the economy. The study showed that the resistance of the personnel to changes has a medium intensity and a passive form. The resultsrevealed that the leading role in the resistance of personnel to changes play individual psychological causes and organizational barriers. It is found that among individual psychological causes, inertia has the greatest impact on the resistance of personnel to changes, and in the second place, there is the fear of negative consequences of the changes. HR-managers are actively involved in the management of organizational change, including overcoming the resistance of the personnel to changes. To overcome the psychological causes of resistance of personnel HR-managers use "soft" methods of interpersonal influence: teaching, explanation and psychological support, and to overcome organizational barriers –administrative methods.