Исследование понятий удовлетворенность, лояльность, вовлеченность персонала
The comparison of the content of concepts, reflecting different attitudes of workers to labor: employee satisfaction, staff loyalty, employee involvement is carried out in the article.
The investigation of various behavioral attitudes in the approach is considered. The features of employee involvement, which can be the basis for the development of effective research directions of the current level of involvement and the development of recommendations to increase it, are considered.
Measuring indirect importance of various attributes is a very common task in marketing analysis for which researchers use correlation and regression techniques. We have listed and illustrated some common problems with widely used latent importance measures. A more theoretically sound approach – the Shapley Value decomposition – was applied to a rich data set of US internet stores. The use of store-level data instead of respondent-level data allowed us to reveal the factors, which are powerful in explaining, why some stores have higher rates of willingness to make repeat purchases than the others. By confronting the indirect importance and performance measures for three different internet stores, we have revealed strengths, weaknesses, attributes that the company should bring customers’ attention to and attributes improvement of which is not of a high priority.
The psychological contract´s concept is actively applied to interpret the mechanism of transformation of an employee 's original motivation as a candidate for a vacancy into his loyalty, engagement, commitment and satisfaction as an employee. Despite the 20-year period of active use of this concept, the unified interpretation of its concept has not yet been formulated and a unified methodology for the study of all phenomena included in the cloud of perceptions of psychological contract has not been formed. While experts form approaches to the study of psychological contract, the practice is filled with evidence that employer-employee relationships are becoming more diverse and less formalized. Moreover, industries and fields of professional activity are increasingly differentiated by the criterion of the structure and composition of the psychological contract, the forms and consequences of its violation. The article proposes a basic approach to the typology of psychological contract and its use in personnel management practices.
The article deals with the problem of understanding the constructs "employee engagement" in scientific and practical literature. It is shown that the concept of "organizational commitment", "organizational citizenship behavior", "organizational identification" and "work engagement" are often seen as overlapping with the construct of "employee engagement." There is also the diversity of concepts describing the relationship of the employee with the organization that creates the terminological confusion and difficulties for their practical use. It proposed the concepts of "organizational identification", "organizational commitment" and "work engagement" to aggregate in the higher order construct "inclusion of employees in the organization
The paper examines the structure, governance, and balance sheets of state-controlled banks in Russia, which accounted for over 55 percent of the total assets in the country's banking system in early 2012. The author offers a credible estimate of the size of the country's state banking sector by including banks that are indirectly owned by public organizations. Contrary to some predictions based on the theoretical literature on economic transition, he explains the relatively high profitability and efficiency of Russian state-controlled banks by pointing to their competitive position in such functions as acquisition and disposal of assets on behalf of the government. Also suggested in the paper is a different way of looking at market concentration in Russia (by consolidating the market shares of core state-controlled banks), which produces a picture of a more concentrated market than officially reported. Lastly, one of the author's interesting conclusions is that China provides a better benchmark than the formerly centrally planned economies of Central and Eastern Europe by which to assess the viability of state ownership of banks in Russia and to evaluate the country's banking sector.
The results of cross-cultural research of implicit theories of innovativeness among students and teachers, representatives of three ethnocultural groups: Russians, the people of the North Caucasus (Chechens and Ingushs) and Tuvinians (N=804) are presented. Intergroup differences in implicit theories of innovativeness are revealed: the ‘individual’ theories of innovativeness prevail among Russians and among the students, the ‘social’ theories of innovativeness are more expressed among respondents from the North Caucasus, Tuva and among the teachers. Using the structural equations modeling the universal model of values impact on implicit theories of innovativeness and attitudes towards innovations is constructed. Values of the Openness to changes and individual theories of innovativeness promote the positive relation to innovations. Results of research have shown that implicit theories of innovativeness differ in different cultures, and values make different impact on the attitudes towards innovations and innovative experience in different cultures.
The paper examines the principles for the supervision of financial conglomerates proposed by BCBS in the consultative document published in December 2011. Moreover, the article proposes a number of suggestions worked out by the authors within the HSE research team.
One of the most important indicators of company's success is the increase of its value. The article investigates traditional methods of company's value assessment and the evidence that the application of these methods is incorrect in the new stage of economy. So it is necessary to create a new method of valuation based on the new main sources of company's success that is its intellectual capital.