Business Architecture Flexibility as a Result of Knowledge-Intensive Process Management

Global Journal of Flexible Systems Management . 2017. Vol. 18. No. 1. P. 73–86.

Громов А. И., Билинкис Ю. А., Казанцев Н. С.

In 2016 a survey was conducted among Russian companies to discover the most common problems associated with flexibility of business process management. A gap between strict process formalization demands and unpredictable nature of many knowledge-intensive operations was identified. The article suggests an approach to facilitate process management via combined context-aware set of methods. Firstly, the key terms are selected to serve as special cause indicators of variation in a process instance based on risk profiles. Afterward a cloud service is called, which automatically analyzes semantic annotation of the concrete process instance. Risk detection service identifies potential operational risks and in case of unexpected process execution complexities notifies users. Finally, expert search service calls for an expert in an organization automatically to create expert community. This novel approach could be used for knowledge-intensive business sectors (such as Research and Development) or in any organization interested in increasing its agility in changing business environment.

Ключевые слова: business process management (BPM), business architecture, Business flexibility, business agility, Knowledge-intensive industries, Knowledge-intensive process management