Рутинные (обыденные) техники самопомощи в офисе: на примере мастерской архитекторов

Организационная психология. 2020. Т. 10. № 3. С. 164–184.

Павлова М. В., Nartova-Bochaver S. K.

Abstract. The objectives of an interdisciplinary exploratory study carried out at the intersection of organizational and positive psychology, environmental psychology, design and ergonomics are the introduction and justification of the concept of “routine self-help technique” as applied to the organizational environment (architect’s office), the study of the content of these techniques and the differences in their use depending on the context of the task and gender of employees. Methodology. The included observation (for seventeen years), the case method (description of specific successfully functioning workshops) and a standardized interview were used. The sample consisted of 20 professional architects working in several architectural offices in Ufa (20 people, 11 men and 9 women, age from 23 to 63 years, work experience from six months to 41 years), and two experts. Results. A list of typical routine self-help techniques and those spatial areas of the office that are necessary for their implementation have been identified. It is shown that time spent in deadline conditions doubles compared with weekdays, regardless of the gender of the workers. It has been found that recovery and mobilization techniques used by men and women are different. It is shown that for recovery workers more often use environmental methods, and for mobilization - mental. Conclusions. The results of the study show that architects really use the spontaneously open methods of restoration and mobilization given by theoffice space. It seems that the concept of “routine self-help techniques” can be used constructively to scientifically substantiate the design of an office that is friendly to employees of various specialties. The value of the results. For the first time, an algorithm has been set for an interdisciplinary applied research aimed at creating a healthy office environment, taking into account the adaptive behavior of employees.

Keywords: мобилизация, восстановление, ресурс, психология повседневности, рабочая среда, техники самопомощи, рутинные техники самопомощи, новый офис, ландшафт возможностей