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The antecedents and consequences of customer satisfaction in tourism: a systematic literature review
Tourism and Hospitality Management. 2018. Vol. 24. No. 1. P. 151–183.
Maria Victòria S. R., Rudchenko V., Juan Carlos M.
Purpose – The aim of this paper is to provide empirical guidance on those antecedents and consequences of customer satisfaction (CS) that may be included in the tourism sector and based on a systematic literature review. Design/methodology/approach – Undertaken through a review of 495 papers that have been published in 41 journals since 1988 and up to 2016 (a 29-year period). A more detailed understanding and discussion is also provided, which has been based on the analysis of the 100 most-cited articles. Findings – The theoretical models and the empirical applications provided depend to some extent on the sector under analysis. Nevertheless, the most popular determinants and consequences are service quality and loyalty (recommendation and revisiting), respectively. CS antecedents have been studied more than CS consequences. Research limitations/implications – The analysis has been based solely on English language articles that appear in Scopus. As a result, the geographical areas and the tourist sectors are definitely biased by this selection, and the results cannot be easily transferred to other geographical areas or tourist sectors. Practical implications – The results obtained from the study have relevant empirical and practical implications for hospitality researchers and practitioners. Firstly, the selected papers may be used as a valid starting point to research CS with respect to antecedents and consequences. Hospitality managers can also benefit from a better understanding of this triplet in tourism. Originality/value – This study is the first attempt to provide a systematic literature review on the antecedents and consequences of CS in tourism. Thus, researchers in the field will be able to begin their work with a complete and comprehensive model that considers the main antecedents and consequences of CS in tourism.
Malekova D. K., Veselitskaya N., Shashnov S. A., Форсайт 2026 Т. 20 № 3 С. 6–24
Technological development dynamics underscore the relevance of a comparative analysis of national priorities in science and innovation. This article identifies and typologizes promising technologies enshrined in the development strategies of 19 countries: the technological leaders—the United States, Japan, Germany, the United Kingdom, South Korea, Canada, Australia, Spain, and Italy—and the countries of the Global South—Brazil, ...
Added: September 18, 2026
Ионцев М. А., Экономика и предпринимательство 2025 № 9(182) С. 478–485
В статье исследуются факторы, влияющие на трансграничные потоки наиболее популярных цифровых валют (Bitcoin и Ether) и иностранных цифровых прав (Tether и USD Coin) между 184 странами с 2017 по 2024 год, а также основные тенденции таких трансграничных потоков. Актуальность исследования обоснована величиной трансграничных потоков цифровых активов, которая оценивалась примерно в 2,6 трлн долларов США в ...
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Ионцев М. А., Предпринимательское право 2026 № 1 С. 13–20
В статье рассматривается правовая архитектура цифрового сегмента финансового рынка. Рассматриваются квалифицирующие признаки договора фактического посредничества, заключаемого путем присоединения. Автор рассматривает отношения между оператором информационной системы, в которой осуществляется выпуск цифровых финансовых активов, и пользователями такой системы, операторами обмена цифровых финансовых активов и его пользователями. ...
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Берестова Е. В., Человек 2026 Т. 37 № 5 С. 98–117
The article examines the evolution of ideas in human resource (HR) management and proposes an analytical framework that links classical approaches to work organization with contemporary models of employee development under conditions of uncertainty. The author traces a shift in managerial priorities from standardization and control of work operations to the study of motivation and ...
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Buchko A., Peresetsky A., HSE Economic Journal 2025 Vol. 29 No. 3 P. 383–406
In recent years cryptocurrencies have gained popularity: institutional and retail investors as well as different trading companies started positively looking at crypto assets. As a result, the convergence level between cryptocurrencies and the traditional markets has changed a lot. Stocks deserve close attention because they are a key asset for many investors. This article explores ...
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М.: Московский Политех, 2026.
Основной целью конференции является освещение проблем, связанных с внедрением технологий искусственного интеллекта в управление городским хозяйством города Москвы. Участниками были представлены инновационные решения для оптимизации использования ресурсов и городской инфраструктуры. Особое внимание было уделено решению задач прогнозирования и аналитического моделирования для повышения эффективности работы городских систем.
Тезисы докладов содержат разностороннее исследование теоретических и практических вопросов развития ...
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Abdullaev A., Sivaev S., Regional Research of Russia 2026 Vol. 16 No. 3 P. 518–530
The article examines the specific features of implementing regional programs of targeted social support for housing and communal services payments in Russia. The aim of the study is to identify differences between the federal subjects in key parameters of the program, targeting and coverage of households with housing subsidies, as well as in the results of ...
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Gokhberg L., Abdrakhmanova G., Kutsenko E. et al., Вопросы статистики 2026 Т. 33 № 4 С. 5–20
This article examines the methodological and practical issues associated with the transition to the new edition of the All-Russian Classifier of Economic Activities (OKVED) – OKVED3. The relevance of the study stems from the need to reflect contemporary structural changes in the economy, related to the transformation of the existing economic activities and emergence of ...
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Makarov I. A., Россия в глобальной политике 2026 Т. 24 № 4 (140) С. 164–182
Три с половиной года остаётся до 2030-го – окончания срока реализации Целей устойчивого развития (ЦУР) – главной международной инициативы, устанавливающей долгосрочные ориентиры для будущего человечества. Уже очевидно, что она провалилась: преодоление бедности, решение экологических проблем и построение инклюзивного и справедливого общества остались красивой мечтой. Кто-то может воспринимать ЦУР как памятник человеческой наивности. Но надо понимать, что эта ...
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Boltachev M., Ymer 2026 Vol. 25 No. 8 P. 130–161
The field of business model adaptation (BMA) remains conceptually fragmented: definitions, antecedents, and typological patterns are scattered across isolated empirical studies, precluding cumulative theory-building. This systematic review aims to synthesise the existing literature on BMA by mapping how the construct is defined, what drives it, and what typological patterns can be identified. Following the SPAR-4-SLR ...
Added: September 4, 2026
Alena Bernyukevich, / Series WP BRP "Basic research program". 2025.
This essay explores the complex issue of determining the appropriate level of risk when implementing innovations within organizations. While innovation is widely recognized as a cornerstone of competitiveness, growth, and sustainability, excessive or poorly managed risk can lead to significant challenges. The discussion highlights key factors influencing acceptable risk levels, including alignment with corporate goals, ...
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Samoilov O., Морозов З. А., Петухова Д. Р. et al., Психология человека в образовании 2023 Т. 4 № 5 С. 519–535
Introduction. The article presents a systematic review of psychological research focusing on metacognitive regulation of learning effectiveness through digital educational technologies (DET). Digital technologies are often used in education. Over the past years, self-regulated learning, i.e., the practice of using digital technologies to manage learning activities, has been gaining momentum. However, the specifics of such ...
Added: July 13, 2026
Соколовская В. В., Кроколева С. С., Samoilov O. et al., Психология человека в образовании 2026 Т. 8 № 1 С. 39–56
Introduction. The perception of information is influenced by active digitalization, making it increasingly important to study thinking and factors affecting it. This systematic review examines the psychological study of cognitive biases (cognitive distortions) and aims to systematize accumulated knowledge about cognitive biases in offline and online environments.
Materials and Methods. The systematic literature review was conducted using electronic ...
Added: June 14, 2026
Koshcheev D., В кн.: Регион: теоретические модели и современное развитие.: М.: Институт географии РАН, 2026. Гл. 3 С. 59–65.
Within the present investigation we propose a new system and agglomeration method for measuring
cluster development of the region’s tourism sector. The new method illustrates an alternative view on
cluster policy results measuring. We present these results as a temporal series. The solution mentioned
improves accuracy of cluster policy problem identification, simplifying their timely correction. The new
method has ...
Added: June 14, 2026
М.: Институт географии РАН, 2026.
The book contains materials from the All-Russian scientific conference with international participation “Region: Theoretical Models and Current Development” (the 40th annual session of the Economic and Geographical Section of International Academy of Regional Development and Cooperation, May 30 – June 2, 2024), held in Perm in 2024 at the territorial
site of Perm State University. This ...
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Gurkov I. B., Kossov V. V., Filinov N. et al., / NRU Higher School of Economics. Series MAN "Management". 2026. No. N/A.
This research note is devoted to assessing the socioeconomic impact of sanctions of sanctioned countries and uses the data on Russia in 2022-2024. We use for the analysis four fundamental socioeconomic parameters-the expected length of life of males at birth, the misery index (Okun's index), the level of Gross Domestic Product at purchasing parity prices, ...
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Желнина З. Ю., Sizova I., Korman A. et al., Креативные индустрии 2026 Т. 2 № 1 С. 42–62
The study of the experience of developing tourism and creative industries, which provide an independent track for the socio-economic development of the Arctic territories, reflects a request to identify the strength and properties of humanitarian industries that reveal their potential in regions where resource-extracting industries are the key drivers of development. A pre-project study and ...
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Mikhailova A., Manina V., Неяскина Ю. Ю. et al., Вестник Санкт-Петербургского университета. Серия 12: Социология 2025 Т. 18 № 1 С. 54–71
Existing studies on occupational requirements indicate that adult workers are expected to possess a range of transversal or universal competences in the workplace, such as problem solving, critical thinking, creativity, adaptability, etc. The central research question, as well as the applied inquiry, is the extent to which the competences endorsed by international organisations and professional ...
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Meissner D., Salati Marcondes de Moraes G. H., Brandão Fischer B. et al., / NRU Higher School of Economics. Series WP BRP "Science, Technology and Innovation". 2025. No. WP BRP /STI/2025.
Innovation has long been at the center of debates in economics, management, and organizational studies. However, innovation is never free of uncertainty and risk. Every act of innovation implies a departure from established paths and a willingness to embrace the unknown. From the beginning it's never clear if there is an audience which appreciates the ...
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Baskakova E., Sizova I., Псковский регионологический журнал 2025 Т. 21 № 4 С. 145–166
Digital technologies are increasingly penetrating all sectors. The tourism sector was no exception. Research in this area highlights the importance of digitalization for tourism development both in the cases of force majeure (global crises like pandemics, extreme natural events, various problems with transport infrastructure or conflicts) and in the context of total digitalization. Digitalization allows ...
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Установки по отношению к домашнему насилию: категории отношения, измерения, предикторы и последствия
Ananyeva O. A., Современная зарубежная психология 2025 Т. 14 № 4 С. 77–86
Context and relevance. Domestic violence (DV) is a global problem that worsens during social crises and international conflicts, especially in countries that lack legislative protection against DV, including Russia. Public opinion polls show that Russians agree that DV is a serious problem, but disagree on whether Russian society needs to adopt a law on DV ...
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Cripps K., Ivanova E., Sridaran K. et al., / Series 0 "0". 2024.
Imagine a world where individuals are considering the impact on the long term of the decisions they are making. Where, as they analyze information, they wonder who are the stakeholders impacted – extending beyond the traditional ones to include Nature, the ecosystem as a stakeholder, and the next generations. Imagine young people reminding each other ...
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Zubair M., Iqbal S., Kashif M. et al., Journal of Consumer Marketing 2026 Vol. 43 No. 4 P. 445–458
Purpose
The purpose of this study is to compare the impact of website recommendations and artificial intelligence (AI)-based, voice-enabled recommendations on customer satisfaction with the products recommended using the event-related potential (ERP) of electroencephalograms.
Design/methodology/approach
By applying source credibility theory and using experimental designs within subject factors, the study analysed the impact of AI and website recommendations based ...
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Kanaev E., Garaeva A., Southeast Asia: Actual Problems of Development 2025 No. 2(67) P. 66–78
The article analyzes the possibility of making Southeast Asia a unified space of digital marketing by developing tourism global value chains (GVCs). On revealing major consumption trends in Southeast Asia, the authors discuss the extent of maturity of the digital consumer mindset in the region to finally turn to assessing the process of tourism GVC ...
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