Психологическая работа с организационными конфликтами: бизнес-психолог как посредник

С. 192–216.

Stroh W. A.

The article discusesone of the difficult areas in professional practice of business psychologist. Their conflict competence, as a rule, is expected from others. This type of activities is considered in the context of the three major forms of group psychological work – facilitation, moderation and mediation. Briefly describe the modern views on the nature of social conflicts and work with them. Separately, focuses on process-oriented approach in psychology and psychotherapy, in which the deep democracy principle is realized for organizational conflicts on base the method of "world work", which is incorporated into the social technology of open forums (A. Mindell, M. Schupbach, S. Siver).

Keywords: фасилитация, медиация, организационный конфликт, conflict resolution, процессуальная работа, модерация, работа с конфликтами, посредничество в конфликтах, facilitation, organizational conflicts, mediation in conflict, moderation, process work, process-oriented psychology, deep democracy, процессуально-ориентированная психология, глубинная демократия

In book

Бизнес-психология - современный ресурс развития организаций (Business Psychology: new resources for organizational development) / Материалы Международной научно-практической конференции "Бизнес-психология - современный ресурс развития организаций

М.: СГУ, 2016.