Елисеенко А.С. Решение комплексных проблем в организации: методы поддержки группового мышления

Организационная психология. 2016. Т. 6. № 1. С. 39–50.

Eliseenko A.

The aim of this paper is to equip the modern techniques of teamwork with heuristic methods

to organize group sessions of complex problem solving. It seems important because of in teamwork we should organize teams and problem solving process. There are a lot of methods and techniques for teamwork, but they are not designed for complex problem solving. We offer the cycle model of problem solving by R. Sternberg as the methodological basis of the teamwork at complex problem solving (CPS). We considering the possibility of constructing the procedure for CPS based on the classification of heuristic methods. The paper recommends specific heuristic methods for team CPS for each stage of the movement in the problem space. The novelty of the work lies in the fact that the proposed scheme simplifies the design of teamwork CPS sessions. And it creates opportunities for a more organized solution of complex problems in the group set of heuristic techniques.

Keywords: uncertainty, неопределенность, эвристические методы, complex problem solving, решение комплексных проблем, групповая работа, heuristic methods, teamwork