Workplace Coaching as an Organizational Intervention: Metaphors, Dynamics and Employee Experiences

NRU Higher School of Economics , 2015. No. WP BRP 51/PSY/2015.

Ulanovsky A. M.

This article studies coaching in an organizational context. The research focuses on analysing the specifics of clients’ experiences before, during and after coaching sessions, based on a survey (N=68) and sets of interviews with executives, managers and employees (N=18). It investigates the role and types of coaching expectations, the dynamics of client evaluations during the sessions, their feeling of security, the perception of the coach’s style, types of work (psychologically-oriented and managerial-oriented) and organizational context. Special attention is paid to the qualitative analysis of the positive and negative metaphors of coaching in relation to client satisfaction or dissatisfaction with the sessions, and the conditions which contribute to, or hinder, the efficacy of corporate sessions.  

Keywords: организация, коучинг, experience, переживание, organization, satisfaction, удовлетворенность, метафоры, qualitative research, качественные исследования, metaphors, coaching, coaching interventions, инструменты коучинга, бизнес-коучинг, business-coaching

Publication based on the results of: Разработка и адаптация метода конверсационного анализа спонтанной коммуникации (2014)