Влияние человеческого фактора на реализацию стратегии организации на операционном уровне
Two parallel conducted researches show that we should not restrict ourselves from considering influence of human resources on productivity, product quality and client's satisfaction in the system of corporate per-formance assessment. Quality of various business processes includes rela-tions between employees with various competence and social groups. The hu-man factor should be taken into account in systems of performance assess-ment at the detailed and socio-psychological levels. Performance Management, strategy realisation, balanced rating system, op-erations, business processes.