Современный менеджмент: проблемы, гипотезы, исследования : сборник научных трудов
The paper aims to investigate the nature of innovativeness through the lenses of the firm’s interaction with key internal and external stakeholders. Selection of key stakeholders and measurement of their involvement in development of innovations contributes to identification of main innovativeness profiles, whereas interaction with partners and effective interfunctional collaboration are seen as central differentiation criteria for the firm. The research context is presented by transitional economy on example of Russia, providing additional historical, social and economic perspectives. The research assumptions are tested on a sample of large companies from 34 regions of Russia.
Two parallel conducted researches show that we should not restrict ourselves from considering influence of human resources on productivity, product quality and client's satisfaction in the system of corporate per-formance assessment. Quality of various business processes includes rela-tions between employees with various competence and social groups. The hu-man factor should be taken into account in systems of performance assess-ment at the detailed and socio-psychological levels. Performance Management, strategy realisation, balanced rating system, op-erations, business processes.