Book chapter
Взаимосвязь эмоционального интеллекта руководителей и экономической эффективности организации
С. 213-221.
This paper serves to discuss an opportunity of appending BSC approach of external analysis results. Companies deal with uncertainly and evolutionary change in their environment. Assessing these changes‘ implication on firms‘ strategies require the creation of special techniques. One of these tools is scenario planning. The paper represents possible scenarios of Russian business environment and method of including these results to the strategy implementation process. This analysis was limited by using information from papers, concerning Russian specifics of BSC usage, which sometimes were very limited.
Key performance indicators (KPI) present an effective, high-precision framework for continuous monitoring of target achievements. The KPI framework has proved itself to be a functional tool within different economic sectors in series of large and mid-size companies. Notwithstanding all ad- vantages and effects of the implementation of KPI framework, it cannot be used for assessment and monitoring of operational risk level that was accepted for achievement of defined targets. Switching towards a risk-balanced approach in process management requires the definition and implementation of framework for monitoring the compliance of company risk-profile with its risk-tolerance. This requirement results in a key risk indicators KRI framework. The article provides an example of deve- loping a set of KRI for internal information system.