Эмоциональный труд в современном обществе: научные дискуссии и дальнейшая концептуализация идей А. Р. Хохшильд
In this article the concept emotional labor introduced by A. R. Hochschild is overviewed as well as her own research and further development of this idea in relation to service workers and professions of social welfare state in particular. The author claims that there is a heuristic potential of the theory of emotional labor in the sphere of service, where care and special attention to clients are required. This concept is essential also in the understanding and research of the risk of the emotional dissonance or alienation, and the solidarity of the service workers and their protests against the emotional norms of the corporate culture. This approach can be useful for social policy analysis, in particular, in the studies of professions of welfare state.