Комплексный подход к анализу уровня достигнутого качества предоставляемых медико-эстетических услуг
In the internal medicine wide spectrum the gastroenterology is one of the chapters, less enlightened by the scientific evidence. It does not mean that the practice of the grasntroenterology may ot be improved by the systematic use of the approaches of the evidence based medicine
Survey of the APPAM International conference on area of Public Management. Different positions about the trends of development of public services and quality evaluations of services presented.
The rapid development of the service sector in Russia, observed in the last decade, requiresscientific understanding and technological development, adequate international practice. University professors, undergraduate and graduate students, professionals, commercial companies every day have to face the necessity of "instrumentation" of decisions taken in accordance with the rules and principles of services marketing. In recent years, on the shelves of bookstores appeared many publications covering various issues of marketing character and content. At the same time they themselves draw attention to two important facts: first, Russian specialists persistently imposed foreign, mainly American, experience, and secondly, the Russian authors show slowness in understanding domestic marketing practices. This book reveals many of the secrets of services marketing, analyzes the emerging conflict in this area, provides useful practical advice for professionals working in the service sector. The first section of the book "The theoretical foundations of services marketing," the author, not departing from the common tradition, reveals the most important theoretical principles: the nature and essence of marketing, especially services marketing, research anddevelopment of this type of marketing, marketing environment and consumer behavior. Section Two "Practical marketing in the service sector" is devoted to the problems of the so-called marketing mix, including "four policy": product, price, place and promotion. Beinga limited volume of the book, the author deliberately omits questions adequately covered in the foreign and domestic literature. Its focus is on those practical aspects of marketing which are manifested mainly in the service sector. In the third section, "Management of services marketing," the author focuses the reader's attention on three important components: market research, market segmentation and positioning of the company and its services. Other components of the management process in marketing the reader can easily find in the list of recommended literature. The final section of the book "Marketing services today and tomorrow," sums up the theoretical analysis carried out and reveals some modern technological approaches to the development of marketing plans and programs in the service sector.
This paper discusses the difficulty of assessing service quality, as well as its parameters and criteria. The emotional component of the process in providing and consuming services in the context of the economy experiences is emphasized. The relationship between two concepts "emotional labor" and "emotional intelligence" are analyzed. The necessity of the further development of "sincere service" model is indicated.
Data management and analysis is one of the fastest growing and most challenging areas of research and development in both academia and industry. Numerous types of applications and services have been studied and re-examined in this field resulting in this edited volume which includes chapters on effective approaches for dealing with the inherent complexity within data management and analysis. This edited volume contains practical case studies, and will appeal to students, researchers and professionals working in data management and analysis in the business, education, healthcare, and bioinformatics areas.
This prototype development explains the challenges encountered during the ISO/IEEE 11073 standard implementation process. The complexity of the standard and the consequent heavy requirements, which have not encouraged software engineers to adopt the standard. The developing complexity evaluation drives us to propose two possible implementation strategies that cover almost all possible use cases and eases handling the standard by non-expert users. The first one is focused on medical devices (MD) and proposes a low-memory and low-processor usage technique. It is based on message patterns that allow simple functions to generate ISO/IEEE 11073 messages and to process them easily. MD act as X73 agent. Second one is focused on more powerful device X73 manager, which do not have the MDs' memory and processor usage constraints. The protocol between Agent and Manager is point-to-point and we can distribute the functionality between devices.
Developed both implementation X73 Agent and Manager will cut developing time for applications based on ISO/EEE 11073.
портовый менеджмент, показатели деятельности, анализ эффективности, система учета, распределение издержек, методы анализа деятельности портовой системы
At present many industries reveal tendency for setting up of vertically integrated companies (VIC) the structure of which unites all technological processes. This tendency proved its efficiency in oil industry where coordination of all successive stages of technological process, namely, oil prospecting and production -oil transportation - oil processing - oil chemistry - oil products and oil chemicals marketing, is necessary. The article considers specific features of introduction of "personnel management" module at enterprises of oil and gas industry.
vertically integrated companies; personnel management