Реинжиниринг государственных услуг, комплексных сфер государственного регулирования: вопросы методологии

Вопросы государственного и муниципального управления. 2012. № 1. С. 7–25.

Gintova M., Kostyrko A., Plaksin S., Sinyatullina L., Zhulin A. B.

In this paper the authors analyze the optimization of public service delivery in Russia. The role of the optimization of administrative processes in the modernization of public administration is also considered; major activities aimed at the optimization of the public services delivery in 2010-2011 are described; some background information for decision making process is revealed; major methods of improving quality and accessibility of public services are analyzed; the key methodological approaches for the reengineering of public services and spheres of government regulations are presented. Basing on the researches conducted, the authors propose the ways of making the activities aimed at the optimization of public services effi cient.

Keywords: мониторинг, optimization, реинжиниринг, public function, public services, государственная услуга, государственная функция, monitoring, sphere of government regulation, administrative process, reengineering, государственные органы, совершенствование деятельности, сфера государственного ведения, административно-управленческий процесс