Управление стрессом на рабочем месте: организационный подход

Российский журнал менеджмента. 2019. Т. 17. № 2. С. 233–250.

Serezhkina E.

Evolution of the modern labor market creates new risks, including socio-psychological, among which
workplace stress has a special place. In order to prevent productivity and financial losses, company
management needs to handle the new type of risk. Existing technologies of stress management
proposed by psychological literature are insufficient. We elaborate a new group of theories that
consider workplace stress as a social problem and propose that not only individuals but also organizations
are responsible for regulation of stress-based risks. The paper describes key approaches
to stress research and systematizes different levels of stress factors including organizational and
macrosocial factors. We then present and analyze European models of stress management on the
firm level and the elements of government policy for the workplace stress regulation and highlight
the key research gaps that specifically important in the Russian context.

Keywords: управление стрессом, workplace stress, organizational approach, stress management, stress factors, psychosocial risks, стресс на рабочем месте, организационный подход, факторы стресса, социально-психологические риски