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Практика управления талантами: проектная работа по технологии Scrum
The article is categorized as a case study. In the paper described the experience of Saint-Petersburg branch of Higher School of Economics to optimizeUniversity management through a transformation of approaches to the administrative services. This optimization process should be handled by highly potential employees through their project management teams.
The main purpose of this paper is to demonstrate the experience of constructing the new organizational model at the University through the participation of the most talented employees and applying Scrum project management methodology in their activity.
The article presents the basic concepts of talent management in a modern University and major principles of the Scrum methodology. The results of monitoring, that identified the most important areas of activity in the formation of projects for members of the high potential group, are given in this paper.
The conducted study provides grounds for conclusions about the necessity of taking into account peculiarities of corporate culture in the implementation of new management arrangements. During this research was discovered that the main expectations of employees in the optimization of services associated with digitalize processes, transferring into electronic forms of most of the processes related to discussions, negotiations, provision of administration and management. At the same time, the established management approaches are often perceived format and dogmas not considered by the majority as considerable directions of transformation. This plan requires the participation of informal leaders, receiving direct support from the leadership to implement changes in favor of the optimization process.
It was established that the main objects for innovation are administrative processes which include financial, personnel and clerical services. The operation of these units requires special attention from the management of University because in many ways, can promote the formation of a favorable corporate environment of research fellows and teachers. The Scrum approach to the implementation of projects related to the optimization of administrative services brings of University managers at a higher level of involvement, and this effect extends beyond the talented employees’ group, which should be examined and discussed on a regular basis. The article draws a conclusion about the need for significant prior work to convey to employees information about the planned changes, and then the permanent information support within the implementation of projects.
The originality of the article is that it discusses an integrated approach for the implementation of decentralized management and optimization of administrative services. It is based on practical experience of monitoring the corporate environment of the University, as well as a description of the original Scrum method to implement the relevant projects using the talent pool of the University.