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Article

Комплексная ситуационная модель системы ключевых показателей эффективности

The paper raises the issue of the lack of a comprehensive model describing the contingency approach to key performance indicators (KPIs) development. It examines the main approaches to KPIs development. Seven most important of them are  selected. The author suggests a comprehensive model of KPI system, involving different combinations of methods of performance evaluation depending on the staff category and the specific of industry.