Using process mining for the analysis of an e-trade system: A case study
E-trade systems are widely used to automate sales processes. Inefficiencies and bottlenecks in the sales processes lead to business losses. Conventional approaches to identifying problems require much time and result in subjective conclusions. This paper proposes an approach for the analysis of e-trade system processes based on the application of process mining techniques. Process mining aims to discover, analyze, repair and improve real business processes on the basis of behavior of an information system recorded in an event log. Using process mining techniques, we have analyzed process running in an online ticket booking information system. This work has shown that process mining can give insight into the e-trade processes and can produce information for their improvement. The case study carried out allows formulating appropriate recommendations. The article also presents the real outcome of using process mining techniques. We have generalized the applied approach and showed how it could be used to the investigation of a wide spectrum of e-trade information systems. During the case study we mostly used a software framework named ProM, which includes a substantial number of plug-ins implementing process mining methods. Using software for automatic process analysis and discovery, one should be careful with the interpretation of particular methods’ output. Pitfalls and difficulties of applying process mining techniques to the logs of e-trade systems have also been shown.
Process mining techniques relate observed behavior to modeled behavior, e.g., the automatic discovery of a process model based on an event log. Process mining is not limited to process discovery and also includes conformance checking and model enhancement. Conformance checking techniques are used to diagnose the deviations of the observed behavior as recorded in the event log from some process model. Model enhancement allows to extend process models using additional perspectives, conformance and performance information. In recent years, BPMN (Business Process Model and Notation) 2.0 has become a de facto standard for modeling business processes in industry. This paper presents the BPMN support current in ProM. ProM is the most known and used open-source process mining framework. ProM’s functionalities of discovering, analyzing and enhancing BPMN models are discussed. Support of the BPMN 2.0 standard will help ProM users to bridge the gap between formal models (such as Petri nets, causal nets and others) and process models used by practitioners.
Process mining is a new direction in the field of modeling and analysis of processes, where using information from event logs, describing the history of the system behavior, plays an important role. Methods and approaches used in the process mining are often based on various heuristics, and experiments with large event logs are crucial for the study and comparison of the developed methods and algorithms. Such experiments are very time consuming, so automation of experiments is an important task in the field of process mining. This paper presents the language DPMine developed specifically to describe and carry out experiments on the discovery and analysis of process models. The basic concepts of the DPMine language, as well as principles and mechanisms of its extension are described. Ways of integration of the DPMine language as dynamically loaded components into the VTMine modeling tool are considered. An illustrating example of an experiment to build a fuzzy model of the process discovered from the log data stored in a normalized database is given.
This book constitutes the refereed proceedings of the 10th International Conference on Formal Concept Analysis, ICFCA 2012, held in Leuven, Belgium in May 2012. The 20 revised full papers presented together with 6 invited talks were carefully reviewed and selected from 68 submissions. The topics covered in this volume range from recent advances in machine learning and data mining; mining terrorist networks and revealing criminals; concept-based process mining; to scalability issues in FCA and rough sets.
This book constitutes the second part of the refereed proceedings of the 10th International Conference on Formal Concept Analysis, ICFCA 2012, held in Leuven, Belgium in May 2012. The topics covered in this volume range from recent advances in machine learning and data mining; mining terrorist networks and revealing criminals; concept-based process mining; to scalability issues in FCA and rough sets.
Process mining is a relatively new field of computer science which deals with process discovery and analysis based on event logs. In this work we consider the problem of discovering workflow nets with cancellation regions from event logs. Cancellations occur in the majority of real-life event logs. In spite of huge amount of process mining techniques little has been done on cancellation regions discovery. We show that the state-based region algorithm gives labeled Petri nets with overcomplicated control flow structure for logs with cancellations. We propose a novel method to discover cancellation regions from the transition systems built on event logs and show the way to construct equivalent workflow net with reset arcs to simplify the control flow structure.
This is a textbook in data analysis. Its contents are heavily influenced by the idea that data analysis should help in enhancing and augmenting knowledge of the domain as represented by the concepts and statements of relation between them. According to this view, two main pathways for data analysis are summarization, for developing and augmenting concepts, and correlation, for enhancing and establishing relations. Visualization, in this context, is a way of presenting results in a cognitively comfortable way. The term summarization is understood quite broadly here to embrace not only simple summaries like totals and means, but also more complex summaries such as the principal components of a set of features or cluster structures in a set of entities.
The material presented in this perspective makes a unique mix of subjects from the fields of statistical data analysis, data mining, and computational intelligence, which follow different systems of presentation.
Formal Concept Analysis Research Toolbox (FCART) is an integrated environment for knowledge and data engineers with a set of research tools based on Formal Concept Analysis. FCART allows a user to load structured and unstructured data (including texts with various metadata) from heterogeneous data sources into local data storage, compose scaling queries for data snapshots, and then research classical and some innovative FCA artifacts in analytic sessions.
Process-aware information systems (PAIS) enable developing models for interaction of processes, monitoring accuracy of their execution and checking if they interact with each other properly. PAIS can generate large data logs that contain the information about the interaction of processes in time. Studying PAIS logs with the purpose of data mining and modeling lies within the scope of Process Mining. There is a number of tools developed for Process Mining, including the most ubiquitous ProM, whose functionality is extended by plugins. To perform an object-aware experiment one has to sequentially run multiple plugins. This process becomes extremely time-consuming in the case of large-scale experiments involving a large number of plugins. The paper proposes a concept of DPMine/P language of process modeling and analysis to be implemented in ProM. The language under development aims at joining separate stages of the experiment into a single sequence, that is an experiment model. The implementation of the basic semantics of the language is done through the concept of blocks, ports, connectors and schemes. These items are discussed in detail in the paper, and examples of their use for specific tasks are presented ibid.
A model for organizing cargo transportation between two node stations connected by a railway line which contains a certain number of intermediate stations is considered. The movement of cargo is in one direction. Such a situation may occur, for example, if one of the node stations is located in a region which produce raw material for manufacturing industry located in another region, and there is another node station. The organization of freight traﬃc is performed by means of a number of technologies. These technologies determine the rules for taking on cargo at the initial node station, the rules of interaction between neighboring stations, as well as the rule of distribution of cargo to the ﬁnal node stations. The process of cargo transportation is followed by the set rule of control. For such a model, one must determine possible modes of cargo transportation and describe their properties. This model is described by a ﬁnite-dimensional system of diﬀerential equations with nonlocal linear restrictions. The class of the solution satisfying nonlocal linear restrictions is extremely narrow. It results in the need for the “correct” extension of solutions of a system of diﬀerential equations to a class of quasi-solutions having the distinctive feature of gaps in a countable number of points. It was possible numerically using the Runge–Kutta method of the fourth order to build these quasi-solutions and determine their rate of growth. Let us note that in the technical plan the main complexity consisted in obtaining quasi-solutions satisfying the nonlocal linear restrictions. Furthermore, we investigated the dependence of quasi-solutions and, in particular, sizes of gaps (jumps) of solutions on a number of parameters of the model characterizing a rule of control, technologies for transportation of cargo and intensity of giving of cargo on a node station.
Event logs collected by modern information and technical systems usually contain enough data for automated process models discovery. A variety of algorithms was developed for process models discovery, conformance checking, log to model alignment, comparison of process models, etc., nevertheless a quick analysis of ad-hoc selected parts of a journal still have not get a full-fledged implementation. This paper describes an ROLAP-based method of multidimensional event logs storage for process mining. The result of the analysis of the journal is visualized as directed graph representing the union of all possible event sequences, ranked by their occurrence probability. Our implementation allows the analyst to discover process models for sublogs defined by ad-hoc selection of criteria and value of occurrence probability
The geographic information system (GIS) is based on the first and only Russian Imperial Census of 1897 and the First All-Union Census of the Soviet Union of 1926. The GIS features vector data (shapefiles) of allprovinces of the two states. For the 1897 census, there is information about linguistic, religious, and social estate groups. The part based on the 1926 census features nationality. Both shapefiles include information on gender, rural and urban population. The GIS allows for producing any necessary maps for individual studies of the period which require the administrative boundaries and demographic information.
Existing approaches suggest that IT strategy should be a reflection of business strategy. However, actually organisations do not often follow business strategy even if it is formally declared. In these conditions, IT strategy can be viewed not as a plan, but as an organisational shared view on the role of information systems. This approach generally reflects only a top-down perspective of IT strategy. So, it can be supplemented by a strategic behaviour pattern (i.e., more or less standard response to a changes that is formed as result of previous experience) to implement bottom-up approach. Two components that can help to establish effective reaction regarding new initiatives in IT are proposed here: model of IT-related decision making, and efficiency measurement metric to estimate maturity of business processes and appropriate IT. Usage of proposed tools is demonstrated in practical cases.
I give the explicit formula for the (set-theoretical) system of Resultants of m+1 homogeneous polynomials in n+1 variables