?
ИНТЕГРИРОВАННАЯ ОЦЕНКА КАЧЕСТВА СЕРВИСА В САНАТОРНО-КУРОРТНЫХ И МЕДОРГАНИЗАЦИЯХ
Стандарты и качество. 2026. № 4. С. 112–117.
Анна Васильевна Матвеева
The authors address the problem of discrepancies in service quality assessments between clients and managerial staff of health resort and medical organizations, identifying key assessment parameters, the areas of greatest misalignment, and their underlying causes. On the basis of a comparative analysis, they substantiate approaches to designing an integrated assessment system that aligns client expectations with managerial quality criteria, relying on the integrated service quality management model, which provides four-level diagnostics of service maturity across strategic, cultural, organizational-communicative, and performance dimensions.
Keywords: организации здравоохраненияCustomer experience managementуправление клиентским опытомcustomer-oriented approachклиентоориентированный подходerception of qualityintegrated service quality management modelservice maturityвосприятие качествамодель комплексного управления качеством сервисасервисная зрелость
Proskuryakova L. N., Asia-Pacific Tech Monitor 2026 Vol. 43 No. 2 P. 13–24
Innovative financing tools and models have proved their efficiency in supporting the adoption and scale-up of emerging technologies. They have been instrumental in different regions, including the Asia-Pacific region, which stands at the forefront of technological innovation. Studies point to several persistent emerging technological constraints that include high upfront capital costs, perceived risks, and limited ...
Added: September 1, 2026
Tatarinov A., Вопросы статистики 2026 Т. 33 № 2 С. 19–39
The second part of the paper continues the examination of the new methodological provisions of the system of national accounts, building on the discussion initiated in the previous publication. It analyzes key changes in the accounting of economic transactions, with particular attention to digital services, globalization, the composition of production costs under the sum‑of‑costs valuation method, and ...
Added: September 1, 2026
Abashkin V., Abdrakhmanova G., Artemov S. V. et al., ИСИЭЗ ВШЭ, 2026.
Одиннадцатый выпуск аналитического доклада, подготовленный Институтом статистических исследований и экономики знаний Национального исследовательского университета «Высшая школа экономики» в рамках деятельности Российской кластерной обсерватории, посвящен анализу инновационного развития российских регионов на основе комплекса рейтинговых оценок. Исследование базируется на системе показателей, характеризующих социально-экономические условия инновационной деятельности, научно-технический потенциал, уровни инновационной и экспортной активности, качество региональной инновационной
политики. Используемые ...
Added: September 1, 2026
Morozkina A., Есаян М. А., Контуры глобальных трансформаций: политика, экономика, право 2025 Т. 18 № 4 С. 169–190
In the context of budget constraints, the allocation of development finance is one of the important research questions. This article proposes a study of the allocation of sovereign financing in the Eurasian region in 2008-2022 using new data (the Eurasian Fund for Stabilization and Development (EFSD) sovereign financing database). The analysis shows that the most ...
Added: August 31, 2026
СПб.: Издательство СПбГЭУ, 2025.
Вашему вниманию предлагается 19-й ежегодный сборник научных статей по вопросам региональной экономики и территориального развития.
Несмотря на сложное положение в экономике, продолжает развиваться межрегиональное сотрудничество регионов СЗФО. Активно взаимодействуют Санкт-Петербург и Ленинградская область в части развития единого транспортно-логистического комплекса. Идет формирование единого рынка труда на основе баланса трудовых ресурсов города и области. Разрабатывается единая схема размещения ...
Added: August 31, 2026
Asemota M. O., DISCOVER ARTIFICIAL INTELLIGENCE 2026 Vol. 6 Article 892
Artificial intelligence (AI) is reshaping work and human resource management, yet existing reviews largely treat competencies as secondary outcomes of AI adoption and offer limited theory-driven integration of how competency management itself is transforming. This study addresses that gap by systematically examining how competency management has evolved in AI-enabled contexts, how dominant theories explain AI-driven ...
Added: August 31, 2026
DISCOVER ARTIFICIAL INTELLIGENCE 2026 Vol. 6 Article 892
Artificial intelligence (AI) is reshaping work and human resource management, yet existing reviews largely treat competencies as secondary outcomes of AI adoption and offer limited theory-driven integration of how competency management itself is transforming. This study addresses that gap by systematically examining how competency management has evolved in AI-enabled contexts, how dominant theories explain AI-driven ...
Added: August 31, 2026
Petrov I., Journal of Economic Interaction and Coordination 2026
This paper studies a social-norm model in which agents choose effort in response to their own productivity and the efforts of their neighbours. We analyse how links between groups with different productivity levels affect equilibrium effort and derive the intergroup linking intensity that maximises aggregate effort. We work in a stylised two-group stochastic block setting ...
Added: August 30, 2026
Svetlana Grigorieva, Narmin Isaeva, Aliya Azizova et al., Journal of Corporate Finance Research 2026 Vol. 20 No. 1 P. 75–84
This paper identifies the determinants of green bonds on global markets, China and Russia and evaluates the hedging effect of these instruments. We contribute to the existing literature by (1) studying the emerging markets such as Russia and China, (2) providing comparative analysis of the impact of identical factors on green bond yields on global, ...
Added: August 29, 2026
Финагин М. И., Мирошниченко Д. В., Прикладная эконометрика 2026 Т. 82 С. 105–123
We construct a monthly indicator and produce a nowcast of nominal GDP in Russia using operational
data. The data used are bank statements and the ruble price of Russian oil. This approach
allows for the nowcast of nominal GDP ahead of official statistics by 3–5 months. Nominal GDP
data is published by Rosstat only on a quarterly basis ...
Added: August 28, 2026
Simachev Y. V., Ruzhanskaya L., Саблин К. С., ЭКО 2026 № 4 С. 55–82
Energy security concerns, environmental constraints, and competition
with other energy sources—combined with the disruption of established global value
chains—are forcing Russian coal companies to undergo transformation. Based on an
analysis of statistical data and the results of in-depth interviews with experts conducted
from August 2024 to January 2025, this study identifies the main challenges facing
the development of Russia’s coal ...
Added: August 28, 2026
Kazun A., Девятников В. Ю., Белов М. Д., Вопросы теоретической экономики 2026 Т. 3 № 32 С. 115–135
Как понять, хорош адвокат или нет? В данной статье мы описываем методологию, позволяющую измерять качество юридической помощи через разницу между тем, что предсказывает модель машинного обучения по объективным характеристикам дела, и тем, чем дело закончилось в реальности. Мы исходим из предпосылки, что если у адвоката дела стабильно заканчиваются лучше ожидаемого, то он делает свою работу хорошо. ...
Added: August 28, 2026
Melnik D. V., Вопросы теоретической экономики 2026 № 3 С. 65–82
Luigi Einaudi (1874–1961) was a prominent economist who made theoretical contributions to the Italian school of public finance, an influential professor, a brilliant publicist, and an outstanding statesman who served as president of the nation from 1948 to 1955, and whose activities laid the foundations for the institution of the presidency of the Italian Republic. ...
Added: August 27, 2026
Lysenok N., Финансовый журнал 2026 Т. 18 № 4 С. 45–63
The article discusses the application of clustering methods to form an optimal investment portfolio
that allows the investor to achieve an effective risk-reward ratio. Three popular clustering methods,
K-Means, MeanShift, and DBSCAN, are examined. The article focuses on the DBSCAN clustering method
and highlights its advantages over other clustering methods in the context of financial data analysis.
DBSCAN is ...
Added: August 27, 2026
Panova A., Ostrovnaya M., Demokratizatsiya: The Journal of Post-Soviet Democratization 2026 Vol. 34 No. 2 P. 199–226
Local authorities can crucially affect the economic performance of public organizations. Using data on the Moscow region, we analyze the unique case of a huge, socio-economically homogeneous region with differing political environments. We examine how the political characteristics of local authorities influence state schools’ decisions on whether to outsource non-core activities, in this case food ...
Added: August 27, 2026
Шарко О. В., Шарко Е.Р., Маркетинг в России и за рубежом 2026 Т. 2 № 172 С. 71–79
The paper analyses scholarly understanding of consumer behaviour in e-commerce by synthesizing recent advances in digital marketing, the dynamics of online retail platforms, and empirical models of customer interaction. The research outcomes include a detailed comprehension of the mechanisms underlying customer loyalty, empirical data on the multidimensional factors influencing platform preferences, and methodological innovations applicable ...
Added: August 26, 2026
Keldina L., Ивашечкина Л. Г., Жаринов В. В. et al., М.: КноРус, 2023.
Материал излагается с учетом современных тенденций в организации и ведении бухгалтерского учета экономическими субъектами Российской Федерации. В каждом разделе содержится теоретический и практический материал, нормативная база, рисунки, схемы и
таблицы. Теоретический материал представлен как в традиционном виде, так и в виде схем. Каждый раздел завершается контрольными вопросами, тестами и заданиями для самоконтроля. Приложения содержат иллюстративный материал: ...
Added: August 26, 2026
Lysenok N., International Journal of Computer Information Systems and Industrial Management Applications 2026 Vol. 18 No. 18s P. 1406–1430
A volatility forecast becomes useful only after it has passed through four stages: a model produces it, a trading rule consumes it, a portfolio aggregates the result, and an investor evaluates that result against a utility function. Each stage has its own mature evaluation apparatus, and each is studied in isolation. This review traces the ...
Added: August 23, 2026
Snegirev A., Selskiy A., Кубанцева Е. В. et al., В кн.: Цифровая клиентоцентричность. Как современные технологии помогают компаниям и государству сделать шаг навстречу потребителям.: М.: ИСИЭЗ ВШЭ, 2026. Гл. 1 С. 21–69.
Added: June 26, 2026
Zolotareva A., Новые психологические исследования 2025 № 1 С. 245–264
The Whiteley Index is widely known as an instrument for population and epidemiological studies of health anxiety, clinical work, and clinical studies of hypochondria in patients with mental and somatic disorders. Despite the obvious scientific and clinical significance of the Whiteley Index, it has not yet been adapted for Russian-speaking respondents. The aim of this ...
Added: April 10, 2025
Muravskaia S., Головачева К. С., Смирнова М. М. et al., Вестник Санкт-Петербургского университета. Серия 8. Менеджмент 2019 Т. 18 № 1 С. 70–93
This paper aims to rethink the main approaches to loyalty management and highlight the criteria that allow companies to choose the most relevant one. The paper provides an analytical review of the main literature sources on the existing approaches to define the concept of customer loyalty and loyalty management as well as the antecedents and ...
Added: October 27, 2020
Berezka S., Государственное управление. Электронный вестник 2018 № 66 С. 144–159
The article is devoted to developing customer value proposition of a trade company in grocery and FMCG retail. The main focus is on the value proposition components and the retailer’s product architecture. An approach retailer’s value proposition is a shopping infrastructure, containing three product levels: assortment and on-shelf availability (core product), store facilities (expected product), ...
Added: October 16, 2019
Bogoviz A. V., Suglobov A. E., Hmelev S. et al., , in: Ubiquitous Computing and the Internet of Things: Prerequisites for the Development of ICTVol. 826: Studies in Computational Intelligence.: Springer, 2019. P. 957–963.
Purpose: The purpose of the work is to develop a model of formation of the omnichannel sales system by a modern company for execution of individual orders of consumers with the help of technologies of Industry 4.0. Methodology: The methods of induction, deduction, logical analysis, synthesis, and modeling of socio-economic processes and systems and formalization ...
Added: June 6, 2019
Oyner O. K., Panteleeva E., Управленец 2019 Т. 10 № 2 С. 11–20
The research provides the theoretical ground of customer centricity attributes and discusses their popularity among FMCG companies in Russia. The methodology rests upon theoretical principles of strategic marketing, the findings of the studies conducted by global consulting agencies and holding marketing research. In academic publications, there is still no single approach to understanding the concept ...
Added: May 16, 2019