Information Services Quality Measurement: Russian Federal Authorities Example

P. 228–231.

Стырин Е. М., Дмитриева Н. Е.

Information services implemented through Russian Federal Government web-sites can be viewed as important source of public value increase in electronic collaboration between public authorities and citizens. The article examines current state of information services development through official federal web-sites expert monitoring in Russia. The authors outline best practices and formulate recommendations for public information services quality improvement.

Ключевые слова: information service, public sector information, information service quality, quality monitoring

В книге

Proceedings of the 2 nd International Conference "Electronic Governance and Open Society: Challenges in Eurasia" (EGOSE 2015)

NY: ACM, 2015.