Увлеченность форумными ролевыми играми как индикатор риска эмоционального выгорания менеджеров

-. 2019. Т. 7. № 5.

Королева Н. Н., Glinkina L. S., Богдановская И. М., Углова А. Б.

The article is devoted to the analysis of the problem of involvement in computer games, in particular, Forum Role Playing Games, as an indicator of managers burnout. The results of a comparative study of manifestations of emotional burnout and a tendency to addictive behavior in groups of managers with extensive experience in Forum Role Playing Games and without gaming experience are presented. It was revealed that participants in Forum Role Playing Games are characterized by greater severity of emotional exhaustion, emotional and moral disorientation, expanding the sphere of saving emotions, reducing professional duties, emotional and personal detachment, a tendency to addictive behavior, and personal passivity. It is shown that in situations of professional stress, the involvement of managers in forum role-playing games can be a nonconstructive coping strategy aimed at avoiding problems, compensating for boredom, anxiety and other negative experiences that arise during the work. In turn, increased game activity can exacerbate burnout and maladaptation. The game becomes a virtual space for “burn-out” managers to compensate for negative emotions, search for new impressions and meanings, a way to distract from real professional and life problems in situations of experiencing a lack of internal resources to resolve them. The indicators of emotional burnout among managers who are passionate about Forum Role Playing Games are such characteristics of their gaming activity as the length of the game, the increase in the number and volume of game messages, the appearance of depersonalization characteristics in game texts, the choice of games with one partner, the preference for virtual communication over real, substitution of thoughts about disturbing problems with the game, the feeling of losing control over time during the game, experiencing boredom and the desire to attract friends from real life into the game. The results obtained can be the basis for the development of programs aimed at identifying risk groups and psychological prevention of emotional burnout managers.

Keywords: менеджеры, эмоциональное выгорание, совладание, stress, стресс, managers, компьютерные игры, аддикция, coping, addiction, computer games, burnout, computer addiction, game activity, Forum Role Playing Games, форумные ролевые игры, игровая активность, компьютерная зависимость