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Специфика клиентоориентированности российских компаний
С. 16–20.
The concept of customer orientation (CO) emerged as an integral part of the marketing concept in the 1990s. The goal of the study is to develop CO evaluation tool, considering the specifics of the Russian market. This research illustrates the stages of CO concept evolution, describes a multi-level approach to CO understanding and a multidimensional approach to its assessment, and highlights the specific features of CO of Russian companies.
In book
Владивосток: Издательство ДВФУ, 2023.
Snegirev A., Selskiy A., Кубанцева Е. В. et al., В кн.: Цифровая клиентоцентричность. Как современные технологии помогают компаниям и государству сделать шаг навстречу потребителям.: М.: ИСИЭЗ ВШЭ, 2026. Гл. 1 С. 21–69.
The first chapter of the monograph examines the evolution of management thought from product and sales orientation towards customer orientation and, ultimately, to the modern paradigm of customer centricity. The authors trace the historical development of the concept, starting with the ideas of P. Drucker in the mid-20th century and culminating in its establishment as ...
Added: June 26, 2026
Ivashkovskaya I., Grishunin S., Makeeva E. Y. et al., International Journal of Financial Studies 2026 Vol. 14 No. 5 Article 120
Inclusive growth has increasingly emerged as a central framework for understanding how firms can align economic performance with social inclusion and environmental responsibility, particularly in emerging markets characterized by institutional volatility. In the context of geopolitical shocks and economic sanctions, such as those faced by Russia during 2022–2023, the normative meaning of inclusive growth is ...
Added: May 6, 2026
А.В. Матвеева, В.А. Ребязина, Российский журнал менеджмента 2026 № 1 С. 71–92
Purpose: The study aims to substantiate the feasibility of developing and implementing integrated service quality management systems in the practice of Russian resort organizations, using a pilot organization in the Southern Federal District as an example.Methodology: The research is based on a systematic literature review and a mixed-method empirical design that includes a survey of ...
Added: April 6, 2026
Leonidov A., Ponomarenko A. A., Radionov S. et al., Journal of Asian Economics 2025 Vol. 101 Article 102077
The paper outlines the concept of a parsimonious international settlement system for emerging market economies that does not necessitate the transformation of existing national financial systems. Simulation analysis showed that the system has the potential to accommodate up to two-thirds of international payment flows between 34 countries. Notably, market forces related to exchange rate fluctuations ...
Added: November 14, 2025
Klaro Ramires P. M., Вестник Московского университета. Серия 6: Экономика 2025 Т. 60 № 2 С. 178–201
Growing importance of social and environmental issues encourage business, society, and state to combine their efforts in implementing the sustainable development agenda. The purpose of this study is to identify institutional determinants that influence Russian companies’ corporate sustainability. The object of the empirical study is big Russian companies that implement sustainable practices of various scales ...
Added: May 6, 2025
Polina Mishel Klaro Ramires, Veselova A., Journal of Infrastructure, Policy and Development 2024 Vol. 8 No. 10 Article 7009
Social and environmental issues gain more importance for society that stimulates companies to adopt and integrate more sustainability practices into their business activities. This study is embedded in almost uncovered in the literature context of Russian business that undergoes its ESG transformation in conditions of unprecedented sanctions and hostile institutional environment. The study aims to ...
Added: December 18, 2024
Sikhwal S., Russian Journal of Economics 2024 Vol. 10 No. 3 P. 229–245
This paper quantifies the spillover effects of economic policy uncertainty (EPU) in the United States on emerging market economies (EMEs). Using a generalized method of moments (GMM) estimation of a panel vector autoregression (PVAR) model on a dataset of 39 EMEs from 2005 to 2019, we find that increased U.S. EPU significantly raises the consumer ...
Added: November 26, 2024
E.V. Zagudalova, S.A. Grigorieva, S.A. Zueva, The Journal of the New Economic Association 2024 No. 3(64) P. 103–127
This paper contributes to the present literature by examining the impact of CEO education and experience on M&A performance in Russia. The study is based on a sample of 172 M&A transactions over 2000–2021. We use the event study method to assess the performance of M&A deals and regression analysis to reveal the effects of ...
Added: September 16, 2024
Bondarenko K., , in: Emerging Markets Decoded 2024.: M.: SKOLKOVO Moscow School of Management, 2024. Ch. 2.1 P. 25–30.
In recent decades, emerging markets have thrived thanks to significant global economic growth. Developing countries’ share of global GDP increased from 24% in 2000 to 40% in 2020, supported by factors such as high oil prices, globalization, improved institutions, increased labor productivity, and technological advancements. They weathered the 2008–2009 financi al crisis better than developed ...
Added: June 27, 2024
Zhuravlev A., Shuranova A., Vasenyova E. et al., M.: SKOLKOVO Moscow School of Management, 2024.
Emerging markets have driven global economic growth over the past two decades. This report bridges academic studies and business briefs, assessing the development status of emerging markets and providing tools for evaluating their growth. The report includes the Emerging Markets Decoded (EMD) Index by the Moscow School of Management SKOLKOVO, covering 114 countries and categorizing ...
Added: June 27, 2024
Peiris U., Shirobokov A., Tsomocos D., Journal of International Money and Finance 2024 Vol. 141 Article 103012
Emerging Market Economies struggle to balance monetary policy with capital flow management and commodity price volatility. Our study employs a New-Keynesian model, using Russian data from 2001 to 2019, to examine ‘Lean Against the Wind’ (LAW) monetary policies. We show that under Lean Against the Wind (LAW) policies, households with borrowed funds experience improved welfare, ...
Added: April 8, 2024
Rebiazina V., Sharko E., Berezka S., Journal of Economics, Finance and Administrative Science 2024 Vol. 29 No. 57 P. 186–204
Purpose – This paper aims to reveal the impact of companies’ relationship marketing practices in emerging markets on their market and financial performance from a long-term, 13-year perspective.
Design/methodology/approach – The research design combines primary empirical data from 229 Russian companies, based on the Contemporary Marketing Practices survey and objective financial performance data from official statistical ...
Added: November 29, 2023
Belyavskiy B., Journal of Eurasian Studies 2023 Vol. 0 No. 0 P. 1–14
Value chain management actively studies sources and types of interfirm power because increasing power symmetry between partners fosters innovativeness and adaptability to a market context. This study focuses on global value chains (GVCs) as a special type of value chains that experiences substantial influence of collective power. In the analysis I attempt to demonstrate higher ...
Added: September 11, 2023
Kizko I., Viсtoria Cherkasova, Grigorieva S., Journal of Corporate Finance Research 2023 Vol. 17 No. 2 P. 39–49
Nowadays, the number of companies leaving the stock exchange is steadily increasing. Researchers and practitioners continue to actively discuss the reasons for voluntary delisting and explore the factors that influence the probability of it. However, the results of existing studies are heterogeneous and inconclusive, indicating the need for further research. This paper continues the line ...
Added: September 2, 2023
Agyei S. K., Umar Z., Bossman A. et al., Emerging Markets Review 2023 Vol. 56 Article 101049
We examine the static and time-varying spillovers between global commodity sectors, economic news sentiment, and sub-Saharan African (SSA) equities. In a time-varying parameter vector autoregressions spillover connectedness approach, we find that: (i) there are significant spillovers between SSA equities, economic news sentiment, and global commodity sectors; (ii) the connectedness evolves across different times and is ...
Added: August 31, 2023
Hewett K., Krasnikov A. V., Hepworth A., , in: Business Practices, Growth and Economic Policy in Emerging Markets. WSPC Series in Business and Emerging Markets: Volume 1.: Tokyo, New Jersey: World Scientific Publishing Co. Pte. Ltd, 2020. Ch. 2 P. 5–25.
In this chapter the authors report on a study that explores how and to what extent two aspects of the regulatory institutional environment, corruption and a particular market’s legal system strength, influence the overall market expansion patterns of firms from a focal market to other foreign markets. These relationships are viewed using an imprinting theory ...
Added: July 25, 2023