Социальная технология оказания социальной помощи семьям с детьми: опыт внедрения и оценка эффективности

Мониторинг общественного мнения: Экономические и социальные перемены. 2023. № 5. С. 3–25.

Iarskaia-Smirnova E. R., Rozhdestvenskaya E., Abramov R., Борзов С. П., Aleksandrova M.

The article presents the study of the effectiveness of casework technol-ogy aimed at restoring the family’s abili-ty to independently cope with difficult life situations and satisfying the child’s basic needs. The evaluation is implemented in a mixed qualitative-quantitative method-ology and employs a model of technology management assessment in terms of W. Trochim. A qualitative assessment of the technology was carried out using semi-structured interviews with case managers and supervisors. The quantitative stage included a statistical analysis of family monitoring data obtained during the implementation of the tech-nology in six selected Family and Child Care Centers in Moscow. The authors estimate correlations and descriptive statistics for various indicators and test proposed monitoring scales for inter-nal consistency using Cronbach's Alpha coefficient.

Analysis of the interviews allowed to iden-tify the main components of the tech-nology’s success and barriers that may stand in the way of its successful implementation. The advantages of the analyz-ed technology include systematicity, consistency, coherence, internal consistency of the stages, high accuracy and quality of the provided diagnosis of family problems, the potential for early identification of risks of a crisis situation in the family, the emergence of tools understandable to a specialist, the possibility of formalizing, organizing and archiving case work. Barriers to the successful implementa-tion of the technology are associated with the high workload of supervisors, in-cluding large volume of paperwork, lack of support and mentorship for supervisors, and the complexities of the technology description language, which at the same time creates the potential of its optimization. The quantitative data ob-tained indicate the presence of positive dynamics in the state of families in general, including a reduction in the risk of child abuse in the family.

Keywords: эффективность, оценка, социальная работа, effectiveness, assessment, social work, семья и дети, family and children, case work technology, risk prevention, social technology implementation, технология работы со случаем, профилактика риска, внедрение социальных технологий