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Designing Sustainable Digitalization: Crisisology-Based Tradeoff Optimization in Sociotechnical Systems
Design and development of modern information systems represent a
bright ex-ample of a complex decision problem. In that context our especial interest
lays in proposing a new approach to decision support in the tasks of multicriteria
tradeoff optimization of information systems which will facilitate sustainable
development of the application domain where the information system will
be used. In that work we propose a method and a corresponding decision support
software service for linguistic multi-criteria choice among multiple design alternatives.
Our method is based on a hierarchy of cross-disciplinary criteria which
reflect the concept of crisisology. The decision support service uses an ontologybased
mechanism for dynamic customization of user interface. Application of our
method and the decision support service are demonstrated for the case of designing
a CRM information system for the enterprise.