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IT Crisisology: New Discipline for Business Agility
This paper examines crises in digital software production. It defines a digital product development crisis and introduces IT Crisisology, the emerging discipline that systematically addresses such crises. The key I Crisisology ingredients incorporate models, methods, tools, patterns, and best practices. The IT Crisisology framework deals with technology, business and human factors; for each kind of these, it uses a custom-tailored set of the above ingredients. Their instances include tradeoff optimization, agility matrix, models for knowledge transfer and data lifecycle. These ingredients are further enhanced and improved for enterprise-scale development. Systemic application of the IT Crisisology framework promotes better disciplined, predictable, and manageable software product development, even in a crisis.