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User-generated Content in E-commerce Decision-making: Literature review
This study aims to describe the scientific field of the user generated content (UGC) research through the bibliographic literature revie. The current paper will help to find the gaps in the literature and propose new areas for the research. Specifically, this article tries to find the connection between consumer decision making process in online and the UGC which can affect the purchase decision. A bibliometric approach is used in the current paper which consists of the 169 articles collected though the Scopus from 2006 to 2022. Based on the most frequently used keywords there were detected 4 clusters: “Decision-making based on online-reviews”, “Computer science and review helpfulness”, “Trust and UGC in e-commerce”, and “Purchase decision and information quality”. This work is one of the first ones which investigate the published works about consumer-decision making process in e-commerce and tries to connect it with the content published by the other consumers.