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Роль маркетинговых активов в формировании конкурентных преимуществ
С. 107–110.
In book
Пенза: Приволжский дом знаний, 2008.
Dvoryashina M. M., Петрушенко А. В., Известия Санкт-Петербургского государственного технологического института (технического университета) 2015 Т. 30 № 56 С. 101–105
In this research, the authors consider the structured model of the processes of interactions with customers in different segments for effective management of the customer relationship and cost of this relationship. This model’s basic elements are marketing acquisition and retention costs per client; RFM analysis – one of the easiest instruments for customers’ segmentation; behavioral and relational customers’ metrics, which characterize difficulties of ...
Added: June 19, 2026
Muravskii D., В кн.: В поисках источников роста. Учебные кейсы на материалах российских компаний.: М.: Альпина ПРО, 2022. С. 119–142.
АННОТАЦИЯ:
Уже в начале пандемии COVID-19, в марте 2020 года, менеджменту МЕДСИ, ведущей сети частных клиник в России, стало понятно, что цифровое приложение SmartMed, разработанное компанией, может стать одним из главных факторов роста сети и весомым конкурентным преимуществом. Александр, главный герой кейса, директор по цифровой трансформации МЕДСИ, должен решить сразу несколько задач по цифровизации взаимодействия врача ...
Added: August 31, 2022
Sazhina A., В кн.: Материалы XIX (заочной) Всероссийской научной конференции, посвященной памяти профессора З.И. Файнбурга.: [б.и.], 2020. С. 212–217.
High competition of places for human resources forces representatives of municipal authorities to pay special attention to place marketing as a practice of social and economic development of various territories, contributing to the creation of their favorable image. The development of a positive image of the places is possible due to the optimization of interaction ...
Added: November 15, 2020
Belyavskiy B., Journal of Economic Sociology 2020 Vol. 21 No. 3 P. 151–173
This paper provides new theoretical implications for the concept of social embeddedness as one of the main objectives for business relations. Previous studies have considered social embeddedness as an external factor to market exchanges that forms outside of economic relations; in other words, embeddedness appears as an incidental product of market interactions. Here, I propose ...
Added: August 28, 2020
Sazhina A., Экономика и управление: научно-практический журнал 2019 № 3 С. 59–64
The article investigates the theoretical aspects of relationships marketing using the example of a travel company
website that implements some of the principles of this type of marketing. The relevance of this work is due to the
need to introduce new models of interaction with the user, increasing the involvement and ensuring the development of the product ...
Added: October 22, 2019
Berezka S., Вестник Московского университета. Серия 6: Экономика 2016 № 5 С. 113–131
The aim of this paper is to identify the role of the loyalty programs in the Russian market. The methodology of the study based on the analysis of relevant publications and qualitative research using semi-structured interviews with experts in customer relationship and loyalty programs which were fulfilled in 2014–2015 in Russia and Austria. The article ...
Added: October 18, 2019
Berezka S., Государственное управление. Электронный вестник 2018 № 66 С. 144–159
The article is devoted to developing customer value proposition of a trade company in grocery and FMCG retail. The main focus is on the value proposition components and the retailer’s product architecture. An approach retailer’s value proposition is a shopping infrastructure, containing three product levels: assortment and on-shelf availability (core product), store facilities (expected product), ...
Added: October 16, 2019
Sheresheva M. Y., Berezka S., Оборин М. С., Вестник Московского университета. Серия 6: Экономика 2018 № 5 С. 94–112
The article is devoted to the creation of Russian small cities’ tourist product. The model
of consumer behavior with respect to tourism products and the concept of tourist product value for consumer are considered; the necessity to form complex value propositions for target audiences segmented by their needs is substantiated. The offer of small cities’ tourist ...
Added: October 16, 2019
Belyavskiy B., Российский журнал менеджмента 2019 Т. 17 № 2 С. 179–202
Based on economic-sociological, marketing, and strategic management literature, we combine two classifications of inter-firm relations (horizontal and vertical) and propose the original typology of four ideal types of inter-firm exchange. The quantitative prevalence and the comparative economic efficiency of each ideal type are estimated using indicators of sales dynamics, changes in commodity range and competitive positions. The ...
Added: July 25, 2019
Tarasenko E. A., В кн.: Маркетинг в отраслях и сферах деятельности: учебник для бакалавров.: Издательско-торговая корпорация «Дашков и Ко», 2019. С. 346–388.
В главе анализируется специфика российского рынка медицинских услуг, основные цели и функции маркетинга в сфере медицинских услуг, брендинг и позиционирование медицинских клиник, управление маркетингом взаимоотношений с пациентами ...
Added: June 28, 2019
Sazhina A., В кн.: Шумпетеровские чтения. Schumpeterian Readings: материалы 7-й международной научно-практической конференции.: Пермь: Издательство Пермского национального исследовательского политехнического университета, 2017. С. 182–186.
One of the existing approaches to innovation is the use of existing sources in new ways. Within the framework of this article, the author proposes to use human potential, which is possessed by residents, in the preparation and organization of events aimed at the promotion of cities. ...
Added: September 17, 2018
Пермь: Издательство Пермского национального исследовательского политехнического университета, 2017.
Одним из существующих подходов к инновациям считается использование существующих источников новыми способами. В рамках данной статьи автор предлагает по-новому использовать человеческий потенциал, который представляют собой жители, при подготовке и организации мероприятий, направленных на продвижение городов. ...
Added: September 17, 2018
Dolzhenko R. A., Vetrova T., Manin A., Маркетинг в России и за рубежом 2016 № 2 С. 44–56
The article examines the nature and components of the customer relationship management (CRM). The preconditions of its occurrence and the typical CRM implementation aims and objectives are highlighted. The operational and analytical CRM component are delineated. The capabilities and limitations of marketing research and CRM as a source of information for making strategic management decisions ...
Added: February 19, 2016
Gulakova O., Rebiazina V. A., Смирнова М. М., Вестник Санкт-Петербургского университета. Серия 8. Менеджмент 2015 № 4 С. 39–73
The purpose of this paper is to broaden current view of customer orientation by exploring the specific forms of customer orientation in the Russian market. The investigation of the particularities of the customer orientation in Russia is in line with the current trends in marketing theory and instrument development and their adaptation to emerging markets. ...
Added: February 12, 2016
Tretyak O., Лагутаева Д. А., Маркетинг и маркетинговые исследования 2015 № 6 С. 412–425
The paper examines whether difference between transactional and relationship marketing can be used for marketing practices classifications in Russia. As a result of empirical research we provide the typology of contemporary marketing practices in Russia and characterize the profiles of the clusters in details. Besides that the connections between marketing activities and financial performances of the ...
Added: December 4, 2015
Svetunkov S., Пономарев О. Б., СПб.: Издательство СПбГЭУ, 2015.
Modern marketing is a system of many tools and technologies, subordinate unified scientific methodology. As part of this methodology are formed, improved and developed a variety of scientific theories by which knowledge about marketing systematized. The theory satisfactorily describes the marketing practice is impossible without including in it such an important element of the market ...
Added: September 17, 2015
Kotelnikova Z., Экономическая социология 2014 Т. 15 № 5 С. 85–103
The paper reviews the state-of-the-art in relationship marketing and new economic sociology. The author pays attention to the closeness of both perspectives which have common roots (Durkheimian sociology, economic anthropology, sociology of law, social exchange theory) and common research interests (trust, commitment, interdependency, shared values, power asymmetry, adaptation, and mutual contentment). Despite the intersections, relationship ...
Added: October 25, 2014
Vetrova T., Вестник Санкт-Петербургского университета. Серия 8. Менеджмент 2014 № 1 С. 117–142
Modern business conditions require a revision of the traditional concept of marketing and existing marketing tools. The materials of the international project "Contemporary marketing practices" are considered in the article. This project is the methodological basis for monitoring of marketing activities in 17 countries. For Russia it is very important that research uses comprehensive approach, ...
Added: October 23, 2014